The posting
Quality Expert Reviewer – German
Location: Onsite – Dublin City Centre, Ireland
Employment Type: Full-time | Permanent
Start Dates: Various
Department: Client Operations
About the Role
We are currently looking for German-speaking Quality Expert Reviewers to join a fast-growing operations team in Dublin city centre. In this role, you will be responsible for quality reviewing sensitive and high-risk content, ensuring that internal policies, procedures, and quality standards are consistently applied.
This is a fully onsite position with no work-from-home option.
Key Responsibilities
As a Quality Expert Reviewer, your duties will include:
- Performing quality reviews of content moderation workflows handled by global operations teams
- Reviewing and assessing content related to: Violence and credible threats Self-harm and suicide Fraud, theft, vandalism, impersonation, and privacy violations Hate speech, bullying, harassment Phishing, spam, malware Child exploitation Nudity, pornography, and sexual solicitation
- Conducting ID verification and authenticity/access flow reviews
- Managing escalations and complex edge-case scenarios
- Supporting high-risk workflows, including: HERO (viral and meme-based content) DOI (Dangerous Organizations)
- Applying policies with high cultural and regional awareness, ensuring nuanced and accurate decisions aligned with abuse standards and training materials
- Maintaining high quality, accuracy, and compliance across all reviews
Requirements
To be successful in this role, you must have:
- Fluent German (spoken and written)
- Strong English communication skills
- Proven previous experience as a Content Moderator (mandatory – must be evidenced)
- Strong critical thinking and decision-making skills
- High emotional intelligence and resilience when handling sensitive content
- Ability to work accurately in a fast-paced, policy-driven environment
- Strong attention to detail and process adherence
Work Schedule & Training
- Working hours: 40 hours per week
- Shifts: Fully flexible, Monday to Sunday between 08:00 – 19:00
- Training: 4 weeks, fully onsite in Dublin
- Important: No holidays or time-off requests allowed during the first 8 weeks (training period)
Salary & Benefits
- Annual salary: €37,333
- Private healthcare insurance
- Death-in-service cover
- Annual leave: 20 days + 10 public/bank holidays
- Pension: 4% contribution
- Bonus (non-contractual, role-dependent)
Background Checks
Employment is subject to successful completion of:
- Right-to-Work verification
- Criminal record check
- Credit check
- Any additional role-related checks
Work Location
- Fully office-based
- Dublin City Centre
- No remote or hybrid option available



