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Open nowFirst seen 2 hours ago

Spécialiste Support Opérationnel - Français et anglais

Cross Border Talents1,414 open roles

Where
Lisbon, Portugal
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Your applicationOpen nowSpécialiste Support Opérationnel - Français et anglaisCross Border Talents · Lisbon, Portugal

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Cross Border Talents's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.7% of postings close within 7 days. Measured by our own scanner across the market. Cross Border Talents postings stay open a median of 2 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.5%3 days
  3. 12.7%7 days
  4. 20.4%14 days
  5. 35.6%30 days
  6. 58.7%60 days
This job: first seen 2 hours ago

Cross Border Talents median: 2 days open

The posting

Vous recherchez un emploi à Lisbon, Portugal ? Nous recrutons un(e) Spécialiste Support Opérationnel pour rejoindre une équipe multilingue au service d'un client international.

Le poste de Spécialiste Support Opérationnel consiste à allier service client et connaissance opérationnelle pour garantir le bon fonctionnement du service. La maîtrise du français est indispensable, et vos compétences linguistiques seront mobilisées chaque jour.

Principales missions :

  • Répondre aux questions des clients par téléphone, email et chat, avec un ton professionnel et chaleureux.
  • Traiter les demandes avec précision à l'aide des outils et de la base de connaissances mis à disposition.
  • Enregistrer chaque interaction clairement dans le système de gestion des dossiers.
  • Atteindre les objectifs de qualité, de productivité et de satisfaction client.
  • Transmettre les dossiers complexes à l'équipe compétente selon le processus défini.

Profil recherché :

  • Maîtrise courante du français, à l'écrit comme à l'oral.
  • Communication professionnelle, chaleureuse et patiente.
  • Aisance avec l'outil informatique et plusieurs logiciels en parallèle.
  • Fiabilité, sens du détail et esprit d'équipe.
  • Capacité à rester calme et concentré dans un environnement exigeant.
  • Bon niveau d'anglais.

Ce que nous offrons :

  • Formation rémunérée avant la prise de poste.
  • Une équipe de soutien et un retour régulier de votre responsable.
  • Des perspectives d'évolution et de progression interne.
  • Un environnement de travail convivial et multiculturel.

Lieu et horaires : Ce poste est basé à Lisbon, en présentiel. Horaires : 8 heures par jour, 5 jours ouvrés par semaine.

Pour postuler, envoyez votre candidature via cette annonce. Notre équipe de recrutement contactera les candidats présélectionnés pour présenter les étapes du processus et répondre à leurs questions.

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What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Cross Border Talents's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Cross Border Talents's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Cross Border Talents's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

more interviews than doing it yourself with ChatGPT.

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  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

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