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Open nowFirst seen 5 hours ago

Team Leader - Dutch and English

Cross Border Talents1,414 open roles

Where
Lisbon, Portugal
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Your applicationOpen nowTeam Leader - Dutch and EnglishCross Border Talents · Lisbon, Portugal

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Cross Border Talents's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.7% of postings close within 7 days. Measured by our own scanner across the market. Cross Border Talents postings stay open a median of 2 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.5%3 days
  3. 12.7%7 days
  4. 20.4%14 days
  5. 35.6%30 days
  6. 58.7%60 days
This job: first seen 5 hours ago

Cross Border Talents median: 2 days open

The posting

Looking for Dutch and English speaking jobs in Lisbon, Portugal? We are hiring team leaders to join a multilingual team supporting an international client. In this role you will coach a team of agents, monitor quality and keep daily operations on track. Fluency in Dutch and English is essential, and your language skills will be used every day.

Key responsibilities:

  • Lead, coach and motivate a team of customer service agents.
  • Monitor daily performance, quality and productivity targets.
  • Run one-to-one feedback sessions and development plans.
  • Handle escalations and support the team during peak periods.
  • Report on team results and suggest process improvements.

Requirements:

  • Fluent level in Dutch and English.
  • Excellent written and spoken command of the languages listed in this advert.
  • A professional, friendly and patient communication style.
  • Comfort working with computers and several systems at the same time.
  • Reliability, attention to detail and a team-first attitude.
  • Ability to stay calm and focused in fast-paced environments.

What we offer:

  • Paid training and onboarding before you take your first contacts.
  • A supportive team leader and clear quality guidance.
  • Career development paths and internal progression opportunities.
  • A friendly, multicultural working environment.

Location and working arrangement: This is an on-site position based in Lisbon. Working hours: Rotation shifts from Monday to Saturday - 9am until 10pm.

How to apply: submit your application for this role through this posting. Our recruitment team will contact shortlisted candidates to explain the selection steps and answer your questions.

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  2. 25 readers review it

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    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Cross Border Talents's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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3×

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