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Open nowFirst seen 4 days ago

Technical Customer Service Specialist (German Speaker) EU

Cross Border Talents634 open roles

Where
Lisbon, Portugal
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Your applicationOpen nowTechnical Customer Service Specialist (German Speaker) EUCross Border Talents · Lisbon, Portugal

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Cross Border Talents's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. Cross Border Talents postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 4 days ago

Cross Border Talents median: 1 days open

The posting

We are looking for a proactive and customer-focused Technical Customer Service Specialist fluent in German to join our growing team in Portugal. In this role, you will be the first point of contact for customers, providing high-quality technical assistance and ensuring a seamless user experience.

If you enjoy problem-solving, communicating with people, and working in an international environment, this opportunity offers both professional growth and an exciting relocation experience.

Key Responsibilities

  • Provide technical support to German-speaking customers via phone, email, and chat
  • Troubleshoot and resolve product or service-related issues efficiently
  • Guide customers through step-by-step solutions and system functionalities
  • Escalate complex technical cases to relevant teams when necessary
  • Maintain accurate records of customer interactions and solutions
  • Deliver an excellent customer experience by combining technical expertise with empathy and professionalism

Requirements

  • Native or fluent German (C1/C2 level)
  • Good command of English (B2 or higher)
  • Strong problem-solving and analytical skills
  • Interest or experience in technical support, IT, or customer service
  • Excellent communication and interpersonal abilities
  • Ability to work in a fast-paced and team-oriented environment

Eligibility

  • EU citizenship OR
  • Valid work permit for Portugal

What We Offer

  • Competitive salary and performance-based bonuses
  • Relocation support for candidates moving from outside Portugal (flight assistance, accommodation support, and onboarding guidance)
  • Comprehensive training and continuous learning opportunities
  • Career development in an international company
  • Modern office environment and supportive team culture
  • Health insurance and additional benefits

Why Portugal?

Portugal offers a high quality of life, a vibrant international community, and a pleasant climate year-round. Whether you're drawn to coastal living or city life, it's an ideal place to grow both personally and professionally.

Apply Now

Join us and become part of a dynamic team where your language skills and technical abilities make a real impact every day.

We look forward to meeting you!

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    The review screen in CV Rocket: how each CV was read, round by round.

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