Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowFirst seen 46 hours ago

Engineering Support Team Lead

crossriver/c7.00f15 open roles

Where
Jerusalem Office / Hybrid (In Israel)
Work mode
Hybrid
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowEngineering Support Team Leadcrossriver/c7.00f · Jerusalem Office / Hybrid (In Israel)

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on crossriver/c7.00f's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: first seen 46 hours ago

The posting

We are

At Cross River, we're building the financial infrastructure that powers global innovation. With our cutting-edge suite of embedded payments, cards, and lending solutions, we enable millions of businesses and consumers to transact seamlessly and securely.

With 900+ employees worldwide and an R&D center of over 180 employees in Jerusalem - we’re reshaping how financial technology is developed and delivered. .

The Role

Engineering Support Team Lead

Hands-on lead for a small, high-impact support team

We’re looking for an Engineering Support Team Lead who thinks beyond tickets. You’ll own the partner support engine: turn short-term fixes into lasting systems, keep partners confident, and still get your hands dirty when the hard issues land.

This is not a pure people-manager seat. You’ll lead a small team, stay close to the work, and be the person who stays calm when everything is on fire.

Who You Are

  • A take-charge leader who mentors people well and still rolls up their sleeves
  • Strong people and soft skills: you listen, coach, set clear expectations, and keep the team aligned under pressure
  • Someone who sees the big picture: tickets are symptoms; you look for patterns, root causes, and what will actually reduce pain for partners
  • Partner-obsessed: you measure success by partner satisfaction, not just ticket volume
  • Tech-comfortable: you can read API docs, fire off Postman requests, query SQL, and debug with the team when needed
  • Composed and decisive when services are mission-critical

What You’ll Actually Be Doing

  • Lead, coach, and develop a small global team of Support Engineers (US and Israel)
  • Own escalations end to end: drive timely resolution and lock in long-term fixes
  • Spot recurring issues and partner with Product, Engineering, and Operations so the same problems stop coming back
  • Build internal tools, knowledge bases, and playbooks so the team can work consistently without you in every thread
  • Watch the metrics that matter (SLAs, quality, partner satisfaction) and adjust how the team works
  • Keep 24/7 coverage ready and stay composed during high-priority incidents
  • Work with contact-center partners to raise the bar on service
  • Own onboarding, training, and ongoing development so the team gets stronger over time
  • Participate in on-call backup roster

Requirements

What You Bring to the Table

  • Native-level fluency in both English and Hebrew (written and verbal) - Must
  • Ability to work US hours — required
  • 4+ years as a hands-on Support Engineer — required
  • 2+ years leading technical support team — required
  • Comfort with APIs, Postman, SQL, and support platforms
  • Strong problem-solving with a bias toward process improvement and root-cause work
  • Proven ability to influence Product, Engineering, and Operations
  • Fintech industry experience — big plus !

Why You’ll Love Working Here

You’ll be part of a driven, collaborative organization that takes pride in solving challenges and delivering an exceptional experience to our customers. With access to full Keren Hishtalmut, private health and dental insurance, monthly wellness reimbursement, volunteering opportunities, and more - you’ll have the support you need to grow and thrive.

Next Step

Hit Apply!

Privacy Notice: Cross River

https://www.crossriver.com/legal/privacy-policy-crt

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against crossriver/c7.00f's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on crossriver/c7.00f's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    crossriver/c7.00f's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.