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Open nowFirst seen 1 hour ago

Sales Development Representarive

crossroadshyundai8 open roles

Where
Santa Fe, NM
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Your applicationOpen nowSales Development Representarivecrossroadshyundai · Santa Fe, NM

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Share of postings closed within
  1. 1.8%1 day
  2. 3.8%3 days
  3. 8.2%7 days
  4. 15.2%14 days
  5. 34.2%30 days
This job: first seen 1 hour ago

The posting

About Us

Santa Fe Mazda is a premier automotive dealership representing Mazda in the Northern New Mexico area. We pride ourselves on providing exceptional customer experiences through professionalism, transparency, and teamwork. We are seeking a motivated and customer-focused Sales Development Representative (SDR) / Appointment Setter to join our dynamic team and help drive growth by engaging prospective customers and setting qualified appointments for our sales staff.

Position Summary

The Sales Development Representative / Appointment Setter plays a critical role in the dealership’s success by managing inbound and outbound leads, following up on customer inquiries, and scheduling showroom or virtual appointments. This position requires excellent communication skills, a proactive attitude, and a customer-first mindset to build rapport and drive qualified traffic to the dealership.

Key Responsibilities

  • Handle incoming sales inquiries via phone, email, text, and online platforms.
  • Conduct outbound follow-up calls to potential customers generated from marketing campaigns, referrals, and lead lists.
  • Qualify leads through effective questioning to determine customer needs, interests, and buying timeframe.
  • Schedule appointments for the sales team, ensuring all relevant customer details are accurately recorded in the CRM system.
  • Maintain consistent follow-up communication to nurture leads who are not yet ready to purchase.
  • Collaborate with the sales and marketing teams to optimize lead conversion and appointment show rates.
  • Track performance metrics such as call volume, appointments set, and conversion rates.
  • Provide exceptional customer service, maintaining a positive and professional demeanor in all interactions.
  • Stay knowledgeable about dealership inventory, promotions, and financing options to effectively communicate value to customers.

Qualifications & Requirements

  • High school diploma or equivalent required; college degree preferred.
  • 1–2 years of experience in sales, customer service, or automotive BDC (Business Development Center) preferred.
  • Excellent verbal and written communication skills.
  • Strong organizational and time-management abilities.
  • Proficient with CRM systems (e.g., VinSolutions, Impel Ai, DealerSocket) and Microsoft Office Suite.
  • Ability to handle a high volume of calls and emails while maintaining attention to detail.
  • Positive attitude, self-motivated, and results-driven.
  • Must be comfortable working in a fast-paced, team-oriented environment.

Compensation & Benefits

  • Competitive base salary plus performance-based bonuses or commissions.
  • Health, dental, and vision insurance options.
  • Paid time off and holidays.
  • Employee vehicle purchase and service discounts.
  • Opportunities for professional development and career advancement.

Why Join Santa Fe Mazda?

At Santa Fe Mazda, you’ll be part of a team that values integrity, growth, and customer satisfaction. We provide the tools, training, and support you need to succeed and grow your career in the automotive industry.

To Apply: Submit your resume and a brief cover letter outlining your experience and why you’d be a great fit for this role.

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