The posting
Loop has built a dynamic work experience rooted in strong collaboration and a customer-first mentality, making Loop a special chapter in every employee’s career as we define what great looks like in our industry. As Loop’s sole Events and Employee Experience Manager, you’ll play a central role in shaping the day-to-day and milestone moments for our team members and merchants.
This role intentionally pairs ownership of our core event planning and employee experience work with oversight of our physical office, as this is the location for a significant amount of our employee gatherings. In this role, you’ll have strong partnerships with our colleagues on the people, product, customer success, enablement, and strategy teams to ensure the experiences we’re curating for the company are aligned with business goals.
On the events side, you’ll collaborate with leaders across the business to plan and execute Loop’s signature internal gatherings, including our annual all-company meeting (Loopapalooza), signature customer summit, team onsites, and gatherings in our remote “hub” markets (Chicago, Toronto, London, and beyond). With Loopers spread across the US, Canada, UK, and Australia, bringing people together thoughtfully matters to us - and you’ll ensure every detail is planned and delivered with care. You’ll help curate the virtual touchpoints and bi-weekly all-employee meetings that are the heartbeat of Loop’s culture and connectivity across our employee base.
On the office side, you’ll own the operations that keep our state-of-the-art Columbus (Short North) workspace running smoothly and feeling great - from supplies and food to coordinating team on-sites and in-office moments that spark connection. You’ll be the go-to partner in creating an office environment where people genuinely enjoy showing up.
We’ve outlined what we expect this role to focus on initially, knowing that Loop is growing quickly. As we evolve, so will the challenges we tackle together, making this a role that grows right alongside the company.
What You’ll Do: Event Coordination & Engagement Programming (70%)
- Partner with functional leaders and executive stakeholders to plan and execute Loop’s core internal events and customer summit designed to foster engagement among Loop employees and our most engaged customers.
- Own end-to-end event logistics, including venue sourcing, vendor management, travel coordination, accommodations, on-site execution, and post-event wrap-up.
- Partner with functional leaders to align programming for signature events and business rhythms with company goals, culture initiatives, and employee experience priorities.
- Own the employee experience in Loop's hub markets (e.g., Chicago, Toronto, London, etc.), serving as the go-to resource for hub employees, supporting them in planning engagement events, and proactively identifying ways to deepen connection and get more out of each hub over time.
- Manage event budgets, contracts, and expense tracking, ensuring events are delivered on time and within budget.
- Ensure every detail—from communications and materials to on-site flow and follow-up—is thoughtfully planned to create intentional, inclusive, and memorable experiences for Loop employees.
- Oversee feedback and survey mechanisms to improve employee experience and take action on the results.
What You’ll Do: Office Management (30%)
- Create an engaging, productive, and fun office community that is built around our employee experience philosophy.
- Manage office access, from allocating keys and parking passes to ensuring the safety and security of employees and visitors.
- Plan cultural events in the office that enrich connection between employees and celebrate company & individual accomplishments.
- Coordinate scheduling for 15+ annual team on-sites to ensure remote employees visiting Columbus have everything they need to run productive working sessions.
- Liaise with nearby hotels to keep discount programs active and manage food & beverage orders and reservations when events and office gatherings require it.
- Manage storage and inventory of office and kitchen supplies.
- Partner with building management on maintenance and safety compliance.
- Maintain the cleanliness of our office space and external cleaning vendor.
- Organize and triage physical mail that is delivered to our office and off-site post office.
Your Experience:
- Ideally, you’ve spent time in professional settings where you oversaw customer and/or employee event planning, employee engagement strategy, or related experiential marketing and brand events.
- You’re passionate about helping others and making their jobs easier and more enjoyable.
- Communication is your superpower - you should impress others with your style, thoroughness and frequency of communication through email, call, video, chat, you name it!
- Your coworkers have described you as more organized and detailed than most others - even the smallest of details don’t pass by you. You can manage a checklist in your sleep and know how to anticipate challenges and dependencies.
- You have experience fostering connection and community within distributed employee populations.
- Can share a few examples of how you’ve created exceptional relationships with stakeholders you’ve supported across your organization.
- Can share a few examples of how you’ve been proactive in solving problems instead of waiting to be given direction.
- You care deeply about the quality of your work, and others notice.
- Have been accountable for confidential and sensitive information and have handled it flawlessly.
Requirements:
- This is a full-time role requiring someone local to the Columbus, OH metro area who is able to reliably be in the office 3 days per week from 9 AM-5 PM, and able to flex these hours when in-office and offsite events occur.
- Reliably provide your own transportation to and from the office to manage off-site post office and supply pick-ups, as needed.
- Ability to safely lift, carry, and move office equipment and supplies weighing up to 25 pounds, as needed.
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Loop Story
Commerce should feel effortless. Every product adored, every order perfect, every customer loyal for life. But reality is messier: operations get tangled, margins grow thin, and trust is fragile. That’s where Loop steps in. We create confidence where commerce fails.
We started by fixing returns and exchanges. Today, we’re building a connected commerce operations suite — powering everything from order tracking to fraud prevention, with hundreds of innovations in between. Grounded in data and insight, our platform helps merchants make smarter decisions with every transaction. Over 5,000 of the world’s most loved brands trust Loop to turn cost centers into growth engines. Our mission is simple: protect margins, delight customers, and help merchants build businesses that last.
Life at Loop is rooted in our core values. We balance high empathy with high standards, knowing that work is better when we can show up authentically and resilience is built by facing challenges head-on. We expect you’ll grow quickly, learning skills that last far beyond your time here. Loop is a formative chapter in your career — a chance to shape the future of commerce and to leave better than when you arrived.
Learn more about us here: https://loopreturns.com/careers.
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