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Open nowPosted 29 days ago

Customer Success Specialist (Remote)

Crystal Intelligence16 open roles

Where
Barcelona, Spain
Work mode
Remote
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Your applicationOpen nowCustomer Success Specialist (Remote)Crystal Intelligence · Barcelona, Spain

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The clock on this job

Early applications get read.

11.5% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.0%1 day
  2. 4.3%3 days
  3. 11.5%7 days
  4. 18.1%14 days
  5. 35.6%30 days
  6. 44.6%60 days
This job: posted 29 days ago

The posting

Position summary

We are looking for a driven and client-focused Customer Success Specialist to join our team. You will be the primary point of contact for a portfolio of clients, ensuring they derive maximum value from our platform, achieve their business goals, and remain long-term partners.

This is a relationship-first role that sits at the intersection of technology, compliance, and finance, ideal for someone who thrives in a fast-moving environment and is passionate about the blockchain ecosystem.

Duties and responsibilities

  • Own the end-to-end customer relationship post-sale, from onboarding through renewal and expansion.
  • Conduct regular business reviews (QBRs) and check-ins to monitor client health, usage, and satisfaction.
  • Serve as the voice of the customer internally, collaborating with Product, Sales, and Support to resolve issues and drive improvements.
  • Deliver tailored training sessions and product walkthroughs for clients across varying levels of technical sophistication.
  • Identify upsell and cross-sell opportunities within your portfolio and collaborate with Sales Executives to convert them.
  • Monitor client engagement metrics and proactively address signs of churn risk.
  • Assist clients in understanding blockchain analytics concepts, compliance workflows, and platform best practices.
  • Support clients in the European markets, leveraging cultural and regional knowledge to build trusted relationships.
  • Maintain accurate records of client interactions, health scores, and account plans in CRM systems (HubSpot).

Requirements

  • English language proficiency is essential, fluency in other languages is a strong plus.
  • 3+ years of experience in Customer Success, Account Management, or a client-facing role within fintech, SaaS, or compliance technology.
  • Solid understanding of blockchain fundamentals, cryptocurrency markets, or financial crime compliance (AML/KYC).
  • Excellent communication and presentation skills, with the ability to convey complex technical concepts clearly.
  • Proactive, organised, and data-driven approach to managing a portfolio of accounts.
  • Comfortable working in a remote-first, fast-paced environment

Nice to have

  • Experience working with or for crypto exchanges, financial regulators, or banks.
  • Knowledge of regional regulatory frameworks.
  • Experience using HubSpot CRM.
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