The posting
Job Summary
The primary responsibility of the Night Audit position is to accurately record and reconcile all resort transactions with the highest rate of accuracy, to prepare for the next business day. The role also serves as after hour guest reception for check-in and switchboard needs. This is a third shift position with work hours of midnight-8am.
Job Duties and Responsibilities
Post room charges and taxes to guest accounts, process no shows and close of day. Verify all account postings and hotel paperwork is correct and balanced, and ensure that the day has balanced. Run preliminary reports. Register arriving guests while implementing Crystal Mountain service standards. Dispatch Guest Service Attendants, Security, and Maintenance for after hour needs. Ensure guest profiles are properly noted in SMS for issues that occurred during night audit shift, and alert appropriate hotel department/s via hot sheet. Settle guest accounts with the ability to make good business decisions regarding discounts. Resolve or refer to Management all guest concerns, complaints or suggestions in continuous effort to provide superior guest service. Remain current with resort emergency procedures, and execute as appropriate, when needed. Remain current with groups and property events as they relate to special needs for banks, etc. Remain current with resort information and changes. Provide courteous service to guests, internal guests, and co-workers. Notify appropriate individual promptly and fully of problems and/or unusual matters of significance. Attend appropriate resort meetings and training sessions. Maintain cleanliness and excellent condition of equipment and work area. Comply with required safety regulations and procedures. Comply with resort standards, policies, and rules. Work closely with other third shift staff to ensure guest needs are met at night. Other duties as directed by management.
Job Specifications
Competencies:
Previous experience in a bank, hotel, front desk and or accounting field preferred. Working knowledge of computer software to include Word, Excel, F&B POS systems, SMSHost helpful. Must be knowledgeable in making reservations for after hour calls. Thorough knowledge of standard accounting procedures and systems. Due to the third shift of the job, excellent attendance required. Cash handling and reconciling experience required. Polite, friendly, and helpful to guests, management and fellow employees Ability to operate basic office equipment, to include multi-line phone. Communicate effectively both orally and in writing. Exercise thoughtful use of email as a tool. Organize and write procedures in a logical/methodical manner. Good time management skills. Excellent attention to detail. Maintain appearance standards as outlined in departmental and Crystal Mountain policies. Able to maintain confidential information.
Education:
High School Diploma or GED required. AA/AS degree in accounting preferred. Combination of education and experience that enables performance of all aspects of the position.
Physical & Other Requirements:
While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Ability to work flexible schedule to include weekends and holidays Non-smoking candidates preferred.
