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Open nowPosted 7 days ago

Winter Activities Desk Staff (Part Time Seasonal)

Crystal Mountain52 open roles

Where
Crystal Mountain, 12500 Crystal Mountain Drive, Thompsonville, Michigan, United States of America
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Your applicationOpen nowWinter Activities Desk Staff (Part Time Seasonal)Crystal Mountain · Crystal Mountain, 12500 Crystal Mountain Drive, Thompsonville, Michigan, United States of America

  1. YouYes, apply to this one.

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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Crystal Mountain's own form.

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. Crystal Mountain postings stay open a median of 20 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 7 days ago

Crystal Mountain median: 20 days open

The posting

Job Summary

The Winter Activities Desk Staff offers the highest level of guest service, responding in a professional, accurate, and courteous manner providing information, sales, and reservations to guests of the Park at Water’s Edge. This position will primarily work evening shifts, generally from 4pm-10pm.

Job Duties and Responsibilities

Uphold and support recreation expectations Great Service, Quality Programming and Safe Recreation. Assist department in minimizing liability and risk. Follow activity standard operation procedures (SOPs) and uphold facilitation standards for Mountain Activities outlined in training. Communicate, promote, sell and encourage all on and off-site program participation. Staff the desk at the Park at Water’s Edge. Perform daily desk operations including reservations, accurate relay of information, sales and transactions, rental and resort information. Assist guests with program and recreation reservations. Clearly explain reservation information including check in process, location, price, cancellation policy, and other important details pertaining to a specific activity. Maintain professional telephone etiquette when conversing with guests and/or program vendors. Communicate any program suggestions, complaints, and compliments to the supervisor in a timely manner. Perform daily set up, end of day pick up, and cleaning/organization of recreational equipment. Complete daily opening and closing standard operation procedures for the desk, as well as additional paperwork required for reports, rentals, wait lists, hot sheets, and reservation forms. Ensure desk areas have basic operational supplies including pens, receipt paper, printer paper, RFID cards, trash bags, first aid supplies, towels, etc. Assist with back of the house upkeep. Keep desk area organized and presentable. Monitor and tally outdoor hot tub use and pool use. Properly file Function Sheets and completed paper waivers. Interact and provide a safe, fun environment at all times. Work special events and other programming as needed. Follow all safe work practices to include the use of personal protection equipment (PPE) and Blood Borne Pathogens (BBP) procedures when around injuries. Other duties as assigned.

Job Specifications

Competencies:

Previous recreation and reservation experience is desirable but not required. CPR/First Aid Certifications required/provided. Excellent guest service. Clear and concise verbal communication skills. Must possess a high level of concentration, self-motivation, the ability to multi-task and the drive to have fun. Previous experience working with children a plus. Must have the ability to work independently. Dependable and meets goals. Exemplifies professional conduct and adherence to company Core Values.

Education:

High school diploma or equivalent. Combination of education and experience that enables performance of all aspects of the position.

Physical & Other Requirements:

While performing the duties of this Job, the employee is regularly required to stand and talk or hear. The employee is frequently required to walk; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 50 pounds. Must be able to work in varying weather conditions. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Minimum 18 years old. Evenings, weekends and holidays are a regular part of the schedule. Non-smoking candidates preferred.

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