The posting
Job Description
Manager Train Operations (MTO)
Job Summary
The Manager Train Operations (MTO) is a frontline operational leader responsible for the safe, reliable, and efficient execution of transportation operations across assigned terminals and line-of-road territories.
This position provides direct leadership and supervision of transportation employees, ensuring the successful execution of operating plans while delivering consistent performance in safety, service, productivity, and cost.
A fundamental responsibility of this position is to establish clear expectations, develop employees, reinforce operating standards, and create accountability for results.
Success in this role is measured by both operational results and how effectively the MTO leads their team.
Primary Activities and Responsibilities
Operational Leadership and Execution
- Lead daily terminal and line-of-road operations, ensuring safe, efficient, and reliable execution of the operating plan.
- Anticipate operational challenges, coordinate crews and resources, and make timely decisions that support network fluidity and Trip Plan Compliance.
- Monitor and analyze operational performance, identify root causes, and implement effective solutions to recurring problems.
- Proactively engage customers to understand service requirements, address concerns, and support reliable service.
- Manage crews, equipment, and operational resources to improve productivity and asset utilization while balancing cost, safety, service, and operational requirements.
- Partner across departments to support reliable operations and broader network performance.
Safety Leadership
- Establish a proactive safety environment focused on preventing injuries, train accidents, and equipment damage.
- Maintain a strong field presence, identify critical operational risks, reinforce operating rules, and intervene promptly when unsafe conditions or behaviors are identified.
- Conduct meaningful operational testing, safety observations, and incident investigations to reinforce compliance and prevent recurrence.
Employee Leadership, Training, and Development
- Lead and engage transportation employees through clear expectations, effective communication, consistent accountability, and recognition of strong performance.
- Build productive relationships with craft employees and labor representatives, reinforcing mutual respect, trust, and shared responsibility for safe operations.
- Take ownership of assigned newly hired conductors throughout their On-the-Job Training (OJT) by providing coaching and feedback, monitoring progress, reinforcing safe work practices, and addressing performance issues.
- Lead by example through personal engagement, operational knowledge, professionalism, and a visible commitment to organizational standards.
Minimum Qualifications
- High School Diploma/GED
- One or more years of experience in Transportation, Logistics, Rail Operations, the Military, or Management in Skilled Trades (building/construction, electrical, mechanical)
- CSX Operations with Current Conductor Certification or ability to obtain within 90 days of hire
- A valid Driver’s License
Preferred Qualifications
- Bachelor’s Degree/4-year Degree
- 3 or more years of experience working outside of an office environment in Transportation, Logistics, Rail Operations, Military, or Management in Skilled Trades (building/construction, electrical, mechanical)
- Current Conductor/Locomotive Engineer Certification
- 2 or more years of supervisory experience in Rail Operations
Physical Requirements
- Stoop/bend/kneel/crouch/crawl/balance/climb.
- Work in cramped, confined, enclosed, or awkward places.
- Must be able to mount and dismount equipment.
- Ride on the outside of rail equipment for extended periods of time.
- Walk long distances over uneven terrain.
- Demonstrate auditory and visual acuity/tracking/inspection.
- Must meet color vision and hearing requirements as described in FRA Regulations.
- Frequent lifting up to 80 pounds.
Position Location and Relocation
Positions are located throughout the CSX network. Applicants must be prepared to relocate anywhere within the company’s operating territory, including the Midwest, Northeast, Southeast, and Southwest regions.
Job Requirements
- Complete annual training and pass safety rules examinations.
- Federal regulations require random testing for drugs and/or alcohol.
Knowledge, Skills, and Leadership Capabilities
- Knowledge of railroad operations, operating rules, safety standards, and terminal and line-of-road operations.
- Strong operational judgment, analytical thinking, problem-solving, and decision-making skills.
- Effective communication, interpersonal, conflict-resolution, and relationship-building skills.
- Understanding of operational productivity, resource utilization, service commitments, and cost management.
- Ability to use Microsoft Office, CSX yard systems, mainframe applications, and other operational technology.
About Us
CSX is passionate about building a workforce that reflects the values and behaviors of ONE CSX. We are nationally recognized for our commitment to diversity and engagement, as well as our support for veterans and reservists.
CSX, based in Jacksonville, Florida, is a premier transportation company. It provides rail, intermodal and rail-to-truck transload services and solutions to customers across a broad array of markets, including energy, industrial, construction, agricultural, and consumer products. For nearly 200 years, CSX has played a critical role in the nation's economic expansion and industrial development. Its network connects every major metropolitan area in the eastern United States, where nearly two-thirds of the nation's population resides. It also links more than 230 short-line railroads and more than 70 ocean, river and lake ports with major population centers and farming towns alike. More information about CSX Corporation and its subsidiaries is available at www.csx.com. Connect with us on Facebook X LinkedIn Instagram YouTube
Closing Statement
CSX is an Equal Opportunity Employer Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Click here to view the EEO is Law poster.
CSX Transportation and its subsidiaries are not seeking outside assistance or accepting unsolicited resumes from staffing agencies or search firms for employment or contractor opportunities. Any resumes submitted by an outside vendor to any employee at CSX via e-mail, Internet, or directly to hiring managers without a valid written search agreement in place with the Talent Acquisition / HR department will be deemed the sole property of CSX. No placement fee will be paid in the event a candidate is hired as a result of the referral, or through other means.
This role offers an annual salary range based on experience and qualifications. In addition to base salary we provide an annual bonus opportunity.
At CSX, we prioritize valuing and developing employees, as well as operating safely. We are committed to offering our team members competitive compensation, a comprehensive benefits package, and unlimited growth opportunities. Our benefits support financial, physical, emotional, and social well-being, with health plans, wellness programs, and customizable coverage options. Learn more about our benefits here.
