Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 2 days ago

Junior IT Support & Workplace Operations Specialist (m/w/d)

cuculus-gmbh8 open roles

Where
Erfurt
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowJunior IT Support & Workplace Operations Specialist (m/w/d)cuculus-gmbh · Erfurt

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on cuculus-gmbh's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 2 days ago

The posting

Shape the utilities market of the future with us!

Permanent / Full-time / On site in Ilmenau, Erfurt or Leipzig (3 days per week) / Start ASAP

We are looking for a Junior IT Support & Workplace Operations Specialist to support Cuculus employees with daily IT needs and to manage the operational processes around users, equipment, access, and IT assets.

This role is ideal for someone organized, service-oriented, technically curious, and interested in developing a career in IT operations.

Your Role at a Glance

Onboarding & offboarding

  • Coordinate employee onboarding, transfers, and offboarding across our three offices and remote locations, using clear checklists and approval processes.
  • Purchase, prepare, configure, and deliver laptops, mobile devices, accessories, applications, accounts, and access rights for new employees.
  • Collect company equipment during offboarding and coordinate account deactivation, access removal, secure wiping, and disposal.

Daily IT support

  • Handle daily IT support tickets and resolve common hardware, software, account, access, and connectivity issues.
  • Support users with Microsoft 365, email, browsers, MFA, VPN, Wi-Fi, printers, and standard workplace applications.
  • Monitor ticket priorities, communicate progress to users, and escalate unresolved, high-impact, or security-related issues to the appropriate IT team member.

Accounts, devices & events

  • Perform basic account and access administration according to documented procedures.
  • Support device enrollment, configuration, patching, and compliance through the MDM platform.
  • Provide meeting-room and event technology support when required, including setup, troubleshooting, and breakdown.

IT assets & security

  • Maintain accurate records of laptops, phones, monitors, peripherals, software licenses, ownership, location, condition, warranties, repairs, replacements, and disposal.
  • Assist with regular audits of IT assets, software licenses, endpoint compliance, and user access, reporting discrepancies or risks.
  • Help ensure the secure handling of company equipment, access credentials, and user information.

Documentation & improvement

  • Keep tickets, asset records, onboarding checklists, and knowledge-base articles accurate and up to date.
  • Identify recurring issues and suggest improvements to IT processes, documentation, and user experience.

Must-haves (to thrive in this role)

Experience & know-how

  • Initial experience in IT support, helpdesk, workplace technology, or a similar role.
  • Basic knowledge of Windows, Microsoft 365, user accounts, hardware, networking, and troubleshooting.
  • A degree in computer science, a completed IT apprenticeship, or an equivalent qualification.

How you work

  • Strong organizational skills and attention to detail.
  • Customer-focused communication style and patience when supporting users.
  • Ability to follow procedures while also investigating problems independently.
  • Good documentation habits and willingness to learn.
  • Awareness of information security, confidentiality, and appropriate access handling.

Location & language

  • You can work on site at one of our offices in Ilmenau, Erfurt or Leipzig 3 days per week and occasionally travel between our offices.
  • Our company language is English - good English skills are a must.

Nice-to-haves (great if you have them, but not a dealbreaker)

Tools

  • Jira Service Management or another ticketing system.
  • MDM or endpoint-management platforms.
  • Microsoft Entra ID and Microsoft 365 administration.
  • Hardware lifecycle and asset-management tools.
  • Basic PowerShell or scripting knowledge.

Background

  • ITIL Foundation or similar training.
  • Experience supporting Linux users or technical teams.

Why us?

We at Cuculus believe that work should be meaningful, fun, and enable growth. When you join us, you can expect an environment that trusts you, values collaboration, and gives you the freedom to take ownership.

  • Hybrid working: With regular office presence (3 days per week in Ilmenau, Erfurt or Leipzig).
  • Flexibility: Flexible working hours & workation option (up to 4 weeks per year).
  • Mobility: 50% subsidy for the Germany ticket and bike leasing.
  • Security: Company pension scheme and capital-forming benefits.
  • Culture: Short decision-making paths, open feedback culture and genuine trust.
  • Onboarding: A structured onboarding plan and a buddy to support you from day one.
  • Office Life: We enjoy spending time together in our offices - whether for a coffee, a shared lunch or a spontaneous after-work get-together.
  • Impact: Meaningful work - software that shapes the energy market of tomorrow.
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against cuculus-gmbh's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on cuculus-gmbh's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    cuculus-gmbh's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.