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Open nowFirst seen 4 hours ago

Service Manager

cumberlandinternationaltrucks-flparent13 open roles

Where
Ocala, FL
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Your applicationOpen nowService Managercumberlandinternationaltrucks-flparent · Ocala, FL
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  2. 3.5%3 days
  3. 7.8%7 days
  4. 14.6%14 days
  5. 34.1%30 days
This job: first seen 4 hours ago

The posting

  • Service Manager — Ocala, FL
  • Lead a high performing team. Shape the customer experience. Grow your career.

Cumberland International Trucks is seeking a Service Manager for our Ocala dealership — someone who brings energy, organization, and a commitment to delivering exceptional customer experiences.

As a family-owned dealership and one of the top truck dealers in North America, we offer a workplace built on support, trust, and meaningful opportunity. Here, leaders grow, people succeed together, and you can build a long-term career with real impact.

The Service Department is the heartbeat of the dealership. The Service Manager sets the tone — building clear processes, strong communication, and a team culture grounded in our Core Values: Honor, Readiness, Victory, and Loyalty.

In this role, you will:

  • Lead a service team with clarity, coaching, and accountability
  • Strengthen long-term customer relationships through consistency & trust
  • Drive productivity, technician development, and operational excellence
  • Increase profitability through staffing efficiency & quality standards
  • Ensure the department delivers reliable, high-quality workmanship
  • Foster collaboration with other departments to support dealership success
  • Key Responsibilities
  • Manage daily operations of an efficient, profitable Service Department
  • Build strong customer relationships through clear communication and followthrough
  • Support and guide technicians through training, development, and performance feedback
  • Uphold warranty guidelines and ensure accurate documentation
  • Maintain high product and technical knowledge to support the team
  • Identify opportunities to improve productivity and reduce costs
  • Maintain departmental organization, workflow, and adherence to processes
  • Collaborate with other departments to achieve dealership goals
  • Champion a culture of teamwork, respect, and continuous improvement
  • Required Qualifications
  • 5+ years of technical experience in the medium/heavyduty truck industry
  • Technician training such as ASE and/or OEM certifications (desired)
  • Strong internal and external customer service abilities
  • Familiarity with warranty processes and guidelines
  • Proven ability to lead others in a positive, empowering way
  • Strong written and verbal communication skills
  • High degree of product and technical knowledge
  • Strong organizational abilities and comfort with multitasking
  • Preferred Qualifications*
  • Working knowledge of Microsoft applications used at this location
  • Commitment to personal and professional development
  • Knowledge of International and supplier warranty policies
  • Ability to support teamwork and a respectful, collaborative environment

A comprehensive, people first benefits package includes:

  • 8 Paid Holidays • PTO • Vacation • Paid Birthday Off
  • Work-life balance focus
  • $500 Employee Referral Bonus
  • Mentorship & Internship Programs
  • Paid Training & Certification Reimbursements
  • 401(k) with Employer Match (Fidelity)
  • Medical / Dental / Vision Options
  • Life & AD&D Coverage
  • Supplemental Life Insurance
  • ShortTerm & LongTerm Disability Options
  • 24/7 Access to Teladoc
  • Free & Confidential Employee Assistance Program

Cumberland International Trucks is an equal opportunity employer committed to a safe, inclusive workplace. Employment decisions are based on qualifications, merit, and business need.

  • Ready to make an impact? Apply today.*
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