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Open nowPosted yesterday

Service Administrator

Cummins RePower419 open roles

Where
Sumner, WA, United States
Work mode
On site
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Your applicationOpen nowService AdministratorCummins RePower · Sumner, WA, United States

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The clock on this job

Early applications get read.

12.8% of postings close within 7 days. Measured by our own scanner across the market. Cummins RePower postings stay open a median of 12 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.5%3 days
  3. 12.8%7 days
  4. 20.6%14 days
  5. 35.6%30 days
  6. 58.4%60 days
This job: posted yesterday

Cummins RePower median: 12 days open

The posting

Job Description

Job Summary:

Serves as primary customer contact to promote quality customer service and increase business within the branch location.

We are looking for a talented Service Administrator to join our Distribution business in (Sumner, WA).

Will make an impact in the following ways:

  • Serves as the primary point of contact with customers either on the phone or at the branch, developing positive relationships with key customers.
  • Analyze customers needs, gathers pertinent information, and opens work orders; provides quotes, develops claims, prepares repair plans, schedules work, and provides status updated to customers on repair work.
  • Creates complex work orders including, diagnostic plans, quotes and repair plans by determining the length of repair based on parts and labor availability; reviews plans with the Service Supervisor/Team Lead prior to customer contact.
  • Works with the Service Supervisor and/or Team Lead to schedule job assignments.
  • Develops positive relationships with key customers; resolves customer concerns regarding Cummins' or distributor warranties; explain charges to customers.
  • Monitors key performance metrics for the workshop, including labor productivity and customer satisfaction.

Responsibilities

In order to be successful in this role you will need the following:

  • Good organizational skills
  • Works well with others
  • Excels in a fast paced environment and under pressure
  • Strong computer skills and excellent customer service
  • Communicates effectively
  • Customer focus
  • Service Documentation
  • Warranty Process
  • Technical Escalation

Qualifications

good organizational skills, works well with others, excels in a fast paced environment and under pressure, strong computer skills and excellent customer service.

Education, Licenses, Certifications: Technical trade school/ vocational diploma or certification or equivalent experience required. This position may require licensing for compliance with export controls or sanctions regulations.

Experience: Requires significant and/or in-depth knowledge obtained through specialized training.

Compensation and Benefits

Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

About Us

Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.

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