The posting
Job Description
Job Summary:
Completes repairs and rebuilds on engine products in a service workshop under supervision
Key Responsibilities:
Applies documented procedures and policies to complete basic repairs and schedule maintenance, including preparing required parts and tools Disassemble, inspect and clean engines and /or engine components Assists with completion required documentation, such as work completed documentation, time sheets, warranty claims and quality forms, via handwritten forms or business system input screens Completes training in line with skill and business requirements Maintains work area and tools for cleanliness and proper operation Ensure adherence to all relevant Health, Safety & Environmental policies, procedures and legislation and reports any issues / incidents to their supervisor
Responsibilities
Competencies: Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Ensures accountability - Holding self and others accountable to meet commitments.
Nimble learning - Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.
Plans and aligns - Planning and prioritizing work to meet commitments aligned with organizational goals.
Health and Safety Fundamentals - Champions and models proactive health and safety behaviors by identifying, reporting and participating in actions to improve health and safety in order to build an interdependent culture and contribute to an injury-free workplace.
Diagnostics Application - Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking.
Electrical Knowledge - Demonstrates knowledge of Cummins and industry standards on working with low and/or high voltage by complying with all safe work procedures including Personal Protective Equipment to create a safe work environment; applies basic electrical theories and electronics components knowledge using appropriate tools and procedures to diagnose and repair products safely and efficiently.
Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution.
Mechanical Knowledge - Demonstrates knowledge of Cummins and industry standards by complying with all safe work procedures including Personal Protective Equipment to create a safe work environment; applies mechanical principles and theories using appropriate tools and procedures to diagnose and repair products safely and efficiently.
Product Repair and Maintenance - Repairs and maintains mechanical/electrical products following guidelines, using required tools within standard repair time to ensure a quality repair; disassembles and assembles engines or power generators following guidelines, using required tools to ensure a clean and organized environment; inspects and replaces parts and components following re-use guidelines to minimize customers cost of ownership; performs progressive damage check following guidelines to restore to pre-failure condition.
Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.
Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner.
Values differences - Recognizing the value that different perspectives and cultures bring to an organization.
Education, Licenses, Certifications: Apprentice Trained Engine Technician (Preferred) Vocational diploma from relevant technical institution Locally valid driving permit (Preferred) This position may require licensing for compliance with export controls or sanctions regulations.
Experience: Minimal level of work shop experience required Basic level knowledge of and/or experience with engine products
DOT
Nice to Have: - A CDL may be required to obtain upon hire - Federal law requires a CDL holder to be 21 years of age or older
- This position is subject to Federal Transit Administration random and pre-employment drug testing requirements. This roll will be subject to on-going random drug and alcohol testing.
Qualifications
Expectations
- follow the direction of your go to level 3 tech(s) and shop supervisor
- own up to mistakes and learn from them
- do not work harder trying not to perform a task then it would have been to just perform the task
- learn our safety protocols and be operationally disciplined enough to follow them
- respect your coworkers tools and tool box as they would yours
- be a lifelong learner we see something new everyday here
- in progress of buying your own tools
- perform diagnosis and repairs
- shop cleanup and shop maintenance
We do it all
- bumper to bumper repairs on class 6-8 trucks and tractors
- engine repair on fire trucks, transit bus, RV's, construction equipment ( rollers, dozers, pavers, milling machines, pavers, woodchippers )
If your an expert truck tech apply so we can show you engine repair work
If your an expert engine tech apply so we can show you truck repair work
- This position is subject to Federal Transit Administration random and pre-employment drug testing requirements. This roll will be subject to on-going random drug and alcohol testing.
- A CDL may be required to obtain upon hire
- Federal law requires a CDL holder to be 21 years of age or older
About Us
Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.
