Technical Support Specialist

Technical Support Specialist

We are looking for a Technical Support Specialist to join our Exlar team!

As a Technical Support Specialist, you will be responsible for providing on-site technical support for system installation, configuration, troubleshooting, and maintenance of customer and company equipment, ensuring reliable performance and successful system deployment. The role applies engineering principles to resolve system-level issues, interpret technical documentation, collaborate with internal and external teams, and ensure high-quality field execution throughout the system lifecycle.

Location: Chanhassen, MN (on-site)

Salary: $76,200 - $101,600

Please note that the salary range information provided is a general guideline only, reflecting a position based in MN. Criteria such as the candidate’s qualifications and relevant experience, the scope of the specific position, as well as market and business considerations will be evaluated when extending an offer.

We Take Care of Our People

Paid Time Off I 401K with Employer Match and Profit Sharing I Health and Wellness Benefits I Learning and Development Opportunities I Referral Program I Competitive Pay I Recognition I Employee Stock Purchase Plan I Inclusive & Supportive Culture

Your Challenge

• Perform on-site installation, configuration, maintenance, testing, and troubleshooting of customer and company systems to ensure proper functionality and performance.
• Diagnose and resolve technical issues by analyzing system behavior, identifying root causes, and implementing effective corrective actions.
• Serve as the primary technical contact at assigned sites, coordinating installation and commissioning activities with customers, project teams, and vendors.
• Review site plans, technical drawings, and specifications while following standard operating procedures, safety protocols, and engineering documentation to ensure compliance and high-quality installation.
• Document service activities, provide technical reports, coordinate system upgrades, and recommend improvements to enhance reliability, efficiency, and customer satisfaction.

What You Bring

• Bachelor’s degree in Engineering or a related technical field.
• 4-6+ years of field engineering or systems engineering experience involving installation, commissioning, troubleshooting, and customer support.
• Experience implementing and maintaining technical systems, networked equipment, or industrial infrastructure in field environments.
• Strong understanding of diagnostics, system integration, and commissioning practices.
• Strong analytical, problem-solving, and independent decision-making abilities
• Effective communication and documentation skills for customer and internal collaboration.
• Willingness to travel regularly and adapt to varied field conditions.
• Ability to manage multiple assignments while maintaining quality, safety, and compliance.
• Commitment to continuous learning, teamwork, and engineering best practices.

• Must be a US Person.

Who We Are

Our Values

Environmental, Social and Governance

Curtiss-Wright manufactures Exlar® electromechanical linear roller screw actuators, rotary servo motors, and integrated control solutions for a broad range of applications. Our roller screw technology provides an efficient electric replacement for hydraulic or pneumatic cylinders and a more robust replacement for ball screws. With forces up to 80,000 pounds and speeds up to 60 inches per second, we can deliver higher force and speed in smaller packages than other comparably sized actuation technology. Our team of highly skilled engineers can put together the right solution to increase productivity, reduce maintenance, and reduce total cost of ownership.

To learn more, please visit us at About | Actuation Division | Curtiss-Wright (cw-actuation.com)

*Please note, benefits are country specific and may vary from location to location.

#LI-MB

No unsolicited agency submittals please. Agency partners must be invited to participate in a search by our Talent Acquisition Team and have signed terms in place prior to any submittal. Resumes submitted directly to any Curtiss-Wright employee or affiliate will not qualify for fee payment, and therefore become the property of Curtiss-Wright.

Compliance Statement

This position may require exposure to export-controlled information and subject to additional security screening. In the event information provided during the security screening reveals ineligibility to access export-controlled information, any offer of employment may be reconsidered or withdrawn.

Curtiss-Wright is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, sexual orientation, gender identity, physical or mental disability, age, ancestry, legally protected medical condition, family care status, marital status, religion, veteran status, national origin, or any other legally protected status. If you require accommodation during the recruitment process, please contact Talent Acquisition.

For US Applicants: EEO is The Law – click here for more information.

If you require accommodation due to a disability at any time during the recruitment and/or assessment process, please contact Talent Acquisition and we will make all reasonable efforts to accommodate your request.