Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 205 days ago

Customer Service Manager (Substitution)

cvlcosmetics2 open roles

Where
Barcelona, Spain
Work mode
Hybrid
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCustomer Service Manager (Substitution)cvlcosmetics · Barcelona, Spain

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on cvlcosmetics's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.7%1 day
  2. 3.5%3 days
  3. 7.8%7 days
  4. 14.6%14 days
  5. 34.1%30 days
This job: posted 205 days ago

The posting

Working within the Customer Service team, this role is responsible for leading and executing the CVL Cosmetics South Middle Europe SL Customer Service strategy and operational plan. The Customer Service Manager will oversee daily customer service operations, drive service excellence, and ensure the efficient management of order-to-cash processes across the region.

The role works cross-functionally with Sales, Supply Chain, Logistics, Finance, Marketing, and external partners to enhance customer satisfaction, optimize operational performance, and support the growth of our brands (Valmont, l'Elixir des Glaciers, and Storie Veneziane).

The Customer Service Manager will lead and develop the Customer Service team, establish service standards and KPIs, identify process improvement opportunities, and ensure seamless execution of customer operations. Strong leadership, customer-centricity, analytical capabilities, and stakeholder management skills are essential for success in this role. This role reports to the CFO Europe.

Main Tasks & Duties

Customer Service Leadership & Team Management (30%)

  • Lead, coach, motivate, and develop the Customer Service team.
  • Define individual and team objectives aligned with company priorities.
  • Ensure adequate workload distribution and resource planning.
  • Conduct regular performance reviews and support employee development.
  • Provide training and ongoing support to ensure high service standards.
  • Foster a customer-centric culture focused on accountability, collaboration, and continuous improvement.
  • Develop and implement customer service policies, procedures, and best practices.

Customer Service Operations & Order-to-Cash Management (40%)

  • Oversee the complete order-to-cash process, ensuring efficient order management, invoicing, and customer follow-up.
  • Ensure timely processing of customer orders and accurate invoicing.
  • Monitor credit control activities in partnership with Finance.
  • Manage customer inquiries, claims, returns, and service escalations.
  • Ensure customer requests and complaints are resolved effectively and within agreed timelines.
  • Monitor service level agreements (SLAs) and implement corrective actions where needed.
  • Drive operational excellence through continuous improvement initiatives.
  • Ensure accurate maintenance of customer records and ERP/CRM data.

Customer Relationship & Key Account Support (15%)

  • Build and maintain strong long-term relationships with customers, distributors, and key stakeholders.
  • Act as the senior escalation point for strategic customers.
  • Support Sales teams in achieving commercial objectives through excellent customer service execution.
  • Partner with key accounts to understand their operational needs and improve service delivery.
  • Monitor customer satisfaction and implement action plans to address improvement opportunities.
  • Conduct regular business reviews with key customers when required.

Cross-Functional Collaboration & Business Support (10%)

  • Collaborate closely with Sales, Finance, Logistics, Supply Chain, Marketing, and external service providers.
  • Align customer service priorities with product launches, commercial initiatives, and customer requirements.
  • Support inventory planning and logistics coordination to ensure product availability and delivery performance.
  • Lead operational projects to improve customer experience and internal efficiency.
  • Ensure a seamless customer experience across all touchpoints.

Reporting & Performance Management (5%)

  • Monitor and analyze customer service KPIs, including: Order fulfillment rate OTIF (On Time In Full) Backorders Customer satisfaction Claims and returns Invoice accuracy Credit collection performance
  • Prepare regular operational and management reports.
  • Identify trends and improvement opportunities through data analysis.
  • Present performance updates and recommendations to management.
  • Monitor service metrics and implement improvement plans where required.
  • Proficiency in Microsoft Office (particularly Excel).
  • Customer‑oriented mindset with patience, reliability, and autonomy.
  • Experience in the beauty or luxury industry is a strong plus.

Qualifications

Education

  • Bachelor's Degree in Business Administration, Supply Chain, Logistics, or a related field.

Experience

  • Minimum 5 years of experience in Customer Service, Customer Operations, Order Management, or related functions.
  • Previous experience managing customer service teams.
  • Proven experience leading and developing teams of multiple employees.
  • Experience managing customer service operations in an international B2B environment.
  • Experience within the luxury, beauty, cosmetics, or premium consumer goods industry is highly desirable.

Skills & Competencies

  • Strong leadership and people management skills.
  • Excellent communication and interpersonal skills.
  • Strong customer orientation and relationship management capabilities.
  • Advanced problem-solving and decision-making skills.
  • Strong analytical and organizational skills.
  • Ability to work effectively in a fast-paced and multicultural environment.
  • Ability to manage multiple priorities and remain calm under pressure.
  • Advanced knowledge of Microsoft Office, especially Excel.
  • Experience with ERP and CRM systems.
  • Solid understanding of customer service principles and best practices.

Languages

  • Fluent English (mandatory).
  • Fluency in at least one additional European language.
  • Spanish, French, or Italian would be highly desirable.
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against cvlcosmetics's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on cvlcosmetics's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    cvlcosmetics's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.