Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted yesterday

People Services Advisor, North America

CW2,173 open roles

Where
Taguig, Philippines
Work mode
Hybrid
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowPeople Services Advisor, North AmericaCW · Taguig, Philippines

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on CW's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.7% of postings close within 7 days. Measured by our own scanner across the market. CW postings stay open a median of 21 days.

Share of postings closed within
  1. 2.3%1 day
  2. 4.8%3 days
  3. 13.7%7 days
  4. 22.1%14 days
  5. 37.6%30 days
  6. 59.1%60 days
This job: posted yesterday

CW median: 21 days open

The posting

Job Title

People Services Advisor, North America

Job Description Summary

This individual will act as a point-of-contact for Tier 1 employee lifecycle inquiries with moderate complexity which include but is not limited to Data, Job, Personal Information Changes, Payroll, Compensation & Benefits, Regulatory & Compliance, Employee Relations, Talent Acquisition, Talent Management and HRIS or HR Systems. The HR Advisor will be responsible to coordinate and maintain the full employee life cycle within the standard company processes and various platforms for moderately complex queries.

Job Description

This individual will act as a point-of-contact for Tier 1 employee lifecycle inquiries with moderate complexity with focus on Talent Acquisition.

  • Respond to Tier 1 with moderately complex HR queries via case management tool (HelpHub), email, or teams or appropriate regional channels
  • Take full ownership of Talent Acquisition Process involving but not limited to Requisition Management, Interview Scheduling, Background Screening, Invoice Processing and Onboarding
  • Actively maintain communication to support and resolve issues raised Talent Acquisition, Hiring Managers and Candidates impacting recruiting and hiring
  • Communicate and distribute processes, policies, and other relevant documentation to employees to resolve the query/ issue and be able to explain and provide additional information or guidance as needed
  • Provide guidance and support with lifecycle employee transactions in Workday via Manager or Employee self-service (MSS, ESS)
  • Be able to provide quality and consistent policy interpretation & escalate complex or out of standard queries to Senior People Services Advisors and or internal stakeholders/process owners as needed
  • Assist in drafting standard HR reports and/or basic letters requiring minimal changes to the prescribed templates
  • Maintain high customer satisfaction scores
  • Adhere to and demonstrate high proficiency in agreed KPIs, SLAs, and customer service standards
  • Accurate execution of onboarding, offboarding and employee lifecycle transactions
  • Zero-error data entry in HRIS systems and Zero data breach
  • Contribute to process improvement initiatives and knowledge base, process documentation or standard operating procedure updates
  • May be asked to participate in system enhancement testing and provide feedback as needed
  • Ensure completeness and maintain accurate employee records in Workday
  • Maintain data in HRIS (Workday) relating to employee lifecycle transactions such as Hiring & Onboarding, Transfer, Promotion, Job change, Compensation change, One-time Payment, Time off and Leave of Absence, Contract Extension, Visa changes, Personal Information changes, Bank Account changes, and Terminations
  • Compliance with Data Privacy & Retention policies
  • Support team initiatives and escalate issues appropriately to Senior HR advisors for out of standard queries
  • Mentor Junior HR advisors and support their development
  • Effective coordination with HR Partners, COEs and other internal stakeholders
  • Foster a collaborative and learning focused team environment
  • Willing to review workplace systems / processes to innovate and continuously improve the business performance and workplace experience
  • Performs other duties as requested by your direct manager
  • Occasional requirement to work extended hours during peak times or to assist with major functions/events
  • Assisting with the development of operational standards / playbooks / operating manuals for all aspects of the business
  • Articulate and live the Cushman & Wakefield culture, model organizational values and required behavior and hold others (employees and peers) accountable for their actions by identifying and acting on behavior which is inconsistent with agreed standards
  • Comply with all Cushman & Wakefield systems that are in place to meet the health and safety obligations of the organization
  • Work safely and avoid placing yourself or anyone else’s health and safety at risk by your acts or omissions
  • Comply with Cushman & Wakefield Environmental policies and adhere to procedures and work instructions that are relevant to your activities
  • Actively participate within a community or practice group by sharing information and strategies that result in the best outcomes for the client and Cushman & Wakefield
  • Understand the Cushman & Wakefield brand and expertise of services delivered to ensure all opportunities to provide a full-service offer to clients and staff is available
  • Comply with Cushman & Wakefield policy

Background & Experience

  • Bachelor’s degree (preferred) in Human Resources, Psychology, Business or related field
  • >18 months of professional or related experience with demonstrated ability to handle sensitive employment information (or any similar combination of education and experience)
  • Enjoy working in a fast-paced environment
  • Organized; detail oriented; versatile
  • Demonstrates critical thinking, good interpersonal skills, and problem-solving ability
  • Experience in interpreting policies and procedures
  • Demonstrates strong verbal/written communication skills
  • Demonstrates sense of urgency, prioritization, flexibility, and adaptability
  • Proven record of excellent internal and external customer service
  • Ability to work independently with minimal supervision and demonstrate ownership of job tasks

Qualifications & Technical Skills

Intermediate proficiency in HR Systems (e.g. Workday)

  • Intermediate proficiency in navigation of case management tools or ticketing system
  • Ability to manage and prioritize multiple cases effectively
  • Experienced with use of MS Office (Excel, Word, Outlook)
  • Solid understanding of employee lifecycle processes
  • Attention to Detail
  • Planning & Organization
  • Time Management
  • Communicate Effectively
  • Systems & Data Management

Organizational Core capabilities:

  • DRIVEN: We celebrate determination. Our intrinsic motivation, proactiveness, and service attitude outperform expectations for our colleagues, clients, and communities.
  • RESILIENT: We tackle challenges with grit. We navigate uncertainty with courage and adapt to deliver impactful outcomes.
  • INCLUSIVE: We value curiosity and collaboration. We seek out different perspectives, listen actively and turn feedback into solutions.
  • VISIONARY: We foster forward thinking. Our continuous quest for improvement is guided by our desire to design a better future for our colleagues, clients and communities.
  • ENTREPRENEURIAL: We act like owners. We are resourceful, creative, and agile, and we balance competing needs to create impactful solutions for the real estate industry.

INCO: “Cushman & Wakefield”

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against CW's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on CW's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    CW's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.