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Open nowFirst seen 32 hours ago

Guest Services

CY77 open roles

Where
Paphos, Cyprus
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Your applicationOpen nowGuest ServicesCY · Paphos, Cyprus

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The clock on this job

Early applications get read.

11.5% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.0%1 day
  2. 4.3%3 days
  3. 11.5%7 days
  4. 18.1%14 days
  5. 35.6%30 days
  6. 44.6%60 days
This job: first seen 32 hours ago

The posting

Position: Guest Services Representative

Location: Paphos Cyprus

Job Type: Full-time

Five star hotel in Paphos seeking a friendly, customer-oriented Guest Services Representative to join its team. As a Guest Services Representative, you will be responsible for providing exceptional service to our guests and ensuring their stay at our hotel is comfortable and enjoyable.

Key Responsibilities:

- Greet guests upon arrival and assist with check-in and check-out processes

- Provide information about hotel amenities, services, and local attractions

- Handle guest inquiries and complaints in a professional and timely manner

- Coordinate with other hotel departments to fulfill guest requests and resolve issues

- Maintain a neat and organized front desk area

- Process payments and maintain accurate records of guest transactions

- Assist with reservations and room assignments

- Collaborate with housekeeping and maintenance teams to ensure clean and well-maintained guest rooms

- Handle phone calls and messages efficiently and accurately

- Maintain knowledge of hotel policies, procedures, and emergency procedures

- Assist with luggage handling and storage as needed

- Uphold the highest level of confidentiality and security for guests and the hotel

- Attend to special requests and VIP guests with extra care and attention

- Act as a liaison between guests and hotel management to ensure a positive experience for all parties involved

Qualifications:

- Minimum of 2-3 years of experience in a customer service or hospitality role

- Excellent communication and interpersonal skills

- Ability to remain calm and professional in high-pressure situations

- Strong problem-solving and decision-making skills

- Proficient in Microsoft Office and hotel reservation systems

- Availability to work flexible hours, including weekends and holidays

- Fluent in multiple languages is a plus

If you are passionate about providing exceptional service and creating a positive experience for guests, we would love to have you on our team. Apply now to join our dynamic and welcoming hotel environment.

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