The posting
As the global leader in AI-powered customer experience assurance, we help some of the world's most recognized brands deliver seamless, reliable, and engaging interactions across voice, digital, messaging, and AI-powered channels. Every year, our platform helps optimize hundreds of millions of customer journeys, ensuring businesses can confidently deliver exceptional experiences at scale.
As enterprises race to deploy agentic AI, the defining question is no longer whether AI can handle customer interactions, it’s whether those interactions can be trusted. Cyara is the confidence layer that answers that question, testing AI agents with AI agents to detect hallucinations, validate decisions, and ensure compliance before failures ever reach your customers.
Joining Cyara means helping shape the future of customer experience, partnering with some of the world’s biggest brands, and working alongside passionate, talented people who are committed to making every customer interaction better.
Financial Analysis
- Partner across the finance team on monthly actual expenses versus plan, forecast, and prior year, with particular emphasis on non-headcount and vendor-driven spend.
- Enable efficient, accurate, and analyzed month-end close, re-forecast, and reporting cycles.
- Prepare variance analyses and drive root-cause explanations & solutions.
- Assist in building, maintaining and enhancing various financial models; build and refine supplemental models (e.g., vendor spend, contract renewals, procurement pipeline, 3-year model) to improve forecasting accuracy & long-term visibility.
- Prepare and present financial insights and recommendations to support business decisions, with a focus on cost optimization and spending efficiency.
Expense Management & Procurement
- Serve as the primary FP&A partner to the Procurement function, providing financial visibility into vendor contracts, purchase orders, and spend commitments.
- Lead the development and maintenance of an expense management framework, including vendor spend categorization, cost center accountability, and spend-against-budget tracking.
- Identify and drive cost-saving and cost-avoidance initiatives across major spend categories (SaaS/software, professional services, facilities, travel & entertainment, etc.).
- Establish and monitor spend approval workflows and policies in partnership with Procurement and Accounting to strengthen budgetary controls.
- Track vendor consolidation opportunities, contract and usage compliance, and spend concentration risk, reporting findings to functional and finance leadership.
Reporting / Analytics
- Contribute toward monthly Board (MBR) and ELT reporting materials, with a dedicated section on expense trends and procurement initiatives.
- Lead the creation of monthly Budget vs. Actual (BvA) reports for functional leaders, including detailed summaries of key spend areas, vendor commitments, and upcoming initiatives.
Strategic Partnering & Process Improvement
- Act as a thought partner to business and functional leaders in developing budgets and forecasts, with particular ownership of vendor spend categories.
- Meet with Procurement to understand various spend needs, evaluate requests, and provide financial guidance.
- Independently manage ad hoc analysis requests from leadership and the finance team, translating findings into clear recommendations.
- Drive ongoing improvements to FP&A processes, tools, and documentation related to expense management and procurement workflows.
Experience
- Excellent analytical and problem-solving skills, with the ability to translate complex financial and spend data into actionable insights and recommendations.
- Strong communication and presentation skills, with the ability to influence non-financial stakeholders and drive adoption of spend controls and processes.
- Advanced proficiency in Microsoft Excel and financial planning software; hands-on experience with ERP systems required (NetSuite preferred).
- Bachelor's degree in Finance, Accounting, or related field; MBA or CPA preferred.
- 5+ years of experience in financial planning and analysis, with demonstrated experience in expense management, procurement, or vendor spend analysis.
- Experience within a PE-backed SaaS organization is strongly preferred.
- Advanced proficiency in financial modeling, budgeting, forecasting, and variance analysis, including experience building spend/vendor management frameworks.
Why you should join us: Looking for a place where your ideas matter, your growth is accelerated, and your work creates real impact? Welcome to Cyara.
We're building the assurance layer that gives enterprises the confidence to deploy agentic AI at scale with a global team that values curiosity, collaboration, and continuous learning. Whether you're launching new ideas, solving complex problems, or learning from talented colleagues across the world, you'll be surrounded by people who challenge and support you to do your best work. At Cyara, inclusivity isn't a buzzword, it's part of who we are. We foster a culture where everyone feels seen, heard, and empowered to contribute. Pair that with competitive pay, comprehensive benefits, flexible work options, recognition programs, and a strong focus on employee well-being, and you've got a workplace designed for both success and fulfilment.
Big opportunities. Real impact. Amazing people. That's the Cyara experience.
Cyara’s Diversity, Equity, Inclusive and Belonging Statement: At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success.
Cyara’s Values Statement: At Cyara, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly, setting new standards and learning from every experience. Integrity First is our cornerstone, we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive.
Agencies: Thanks, but we’ve got this one! Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team. Cyara’s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place, and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CVs. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid.
