Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowFirst seen 10 days ago

Technical Account Manager

Cycode4 open roles

Where
Argentina, Remote
Work mode
Remote
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowTechnical Account ManagerCycode · Argentina, Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Cycode's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.9% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 12.9%7 days
  4. 21.0%14 days
  5. 35.6%30 days
  6. 58.5%60 days
This job: first seen 10 days ago

The posting

This is a unique opportunity to join a fast-growing cybersecurity company at the forefront of securing AI-driven software development.

Cycode is redefining how organizations secure software in the age of AI-driven development. Our Agentic Development Security Platform helps enterprises secure the entire software development lifecycle, from prompt to runtime, through AI governance, deep contextual analysis, and autonomous security.

Powered by Cycode AI and Maestro, our orchestration engine, we help organizations identify real risks, prioritize actual exposure, and remediate vulnerabilities at AI speed. Trusted by Fortune 500 enterprises worldwide, Cycode is recognized as a market leader in Application Security, Software Supply Chain Security, and ASPM.

Founded in 2019 and backed by leading investors including Insight Partners and YL Ventures, Cycode is building the future of secure AI-native software development.

We are looking for a CSM with a proven track record to join our Customer Success team. This role reports to the Director of Customer Success and is a strategic member of our team. In this role, you will work with Fortune 500 companies to manage customer relationships throughout the customer lifecycle while actively driving customer value. Your main goal is to understand customers’ pain points and help them achieve business outcomes, leveraging your experience and Cycode’s capabilities as a leading Agentic Development Security Platform to secure the entire software development lifecycle in the age of AI-driven development. To be successful in this role, you must have experience in software development and/or cybersecurity. You must be able to articulate technology in both technical and non-technical terms. That is, you should be able to have strategic conversations with C-level executives and perform technical deep dives with operational engineers.

Key Responsibilities

  • Serve as the primary point of contact for our customers, building strong relationships and ensuring their success with our product(s)
  • Manage multiple accounts, from mid-sized enterprises through Fortune 500 companies, across different industries
  • Understanding the customer’s pain points, compelling events, business goals and objectives, success measures, and desired outcomes, drive the customer to success
  • Onboard new customers; increase product adoption and usage across your full customer base; ensure timely renewals while minimizing churn; and uncover additional opportunities for solving customer problems which lead to expansion
  • Align with technical stakeholders and executive decision-makers within our customers’ organizations, and conduct activities like regular project calls, periodic business reviews (QBRs, EBRs, etc.) to continuously drive new value and demonstrate the existing value to drive that relationship through
  • Act as a client advocate within the company by collaborating with internal teams, such as product development and customer support, providing feedback to help improve our product and services, and ensuring clients' needs are met
  • Ensure clients are trained on the Cycode platform, educating them on how to best administer and optimize their usage of our platform to drive ROI and real business impact and receive ongoing support
  • Proactively promote and educate customers on new features and capabilities added to the Cycode platform
  • Capture and document the specific use cases, configurations, and other factors related to the customer’s instance of Cycode throughout the customer lifecycle
  • Create advocacy and evangelism opportunities for customers

Requirements

  • 5+ years of customer success or technical account management experience with enterprise software
  • 5+ years of in the software development and/or cyber security industry
  • Expertise in project management with experience managing Fortune 500 customers and/or complex projects that have achieved high customer satisfaction
  • Experience managing at least $3M in ARR
  • Strong technical acumen and high integrity, with experience in cybersecurity preferred
  • Excellent interpersonal and communication skills, as well as excellent presentation skills with the ability to build strong relationships with clients and address client needs
  • Strong problem-solving skills, with the ability to identify and address client needs
  • Team player ready to help others
  • Self-starter with intellectual curiosity
  • Familiarity with Application Security (AppSec) concepts
  • Familiarity with SCM tools like GitHub, GitLab, Bitbucket
  • Familiarity with modern scripting and programming languages - advantage
  • Experience working with Planhat as CSM CRM - advantage
  • Working proficiency with Kubernetes - advantage
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Cycode's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Cycode's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Cycode's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.