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Open nowFirst seen 2 hours ago

Technical Account Manager

Cyera253 open roles

Where
Tel Aviv
Work mode
On site
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Your applicationOpen nowTechnical Account ManagerCyera · Tel Aviv

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Cyera's own form.

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The clock on this job

Early applications get read.

13.9% of postings close within 7 days. Measured by our own scanner across the market. Cyera postings stay open a median of 13 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.9%7 days
  4. 22.4%14 days
  5. 38.1%30 days
  6. 59.0%60 days
This job: first seen 2 hours ago

Cyera median: 13 days open

The posting

About Cyera

Come join the company building the security operating model for the age of AI. AI has changed how data is used — and security must change with it. Cyera's mission is to empower businesses to accelerate AI Adoption by defining a holistic approach to securing AI - from data to access to model. Instead of perimeter controls and static policies, Cyera provides a unified control plane that understands relationships between data, access, and behaviors across humans, systems, and AI. Backed by the world’s leading investors and working with a large and growing list of Fortune 1000 companies, we are looking for world-class talent to join us as we usher in the new era of data and AI security.

About the Role

As a Technical Account Manager, you will serve as a strategic technical advisor, ensuring customers derive maximum value from Cyera’s platform. You will provide a proactive engagement layer that improves service transparency, accelerates issue resolution, and builds customer confidence. By managing operational cadences, analyzing service trends, and facilitating cross-functional collaboration, you will ensure customers receive high-quality, coordinated technical guidance.

Key Responsibilities

  • Strategic Relationship Management: Act as the primary technical contact for strategic accounts, building trust with security and technical leadership.
  • Support & Escalation Oversight: Monitor ticket health, validate business impact, and drive prioritization and escalation paths to ensure expedited resolutions.
  • Operational Reporting: Deliver monthly analytics on ticket trends, severity, and performance metrics, providing actionable insights for service improvement.
  • Structured Engagement: Lead recurring reviews to align on open cases, project risks, and operational recommendations.
  • Proactive Enablement: Provide targeted knowledge transfer and share best practices to improve customer workflows and platform adoption.
  • Trend Identification: Analyze support data to proactively identify recurring technical issues or operational risks before they impact customer outcomes.

Cross-Functional Partnership: Collaborate with Product, R&D, and Customer Success teams to resolve blockers and ensure a unified customer experience.

Requirements

  • Experience: 5+ years in Technical Account Management, Support Engineering, or a related customer-facing role within SaaS, cybersecurity, or complex technical environments.
  • Operational Expertise: Strong grasp of support workflows, including case triage, SLA management, incident communication, and knowledge management.
  • Communication & Consulting: Ability to translate complex technical data into clear, executive-ready reports and communicate effectively with both technical and non-technical stakeholders.
  • Program Management: Proven track record of managing multiple accounts, tracking action items, and driving cross-functional alignment.
  • Education: Bachelor’s degree in Computer Science, Information Systems, Cybersecurity, or equivalent practical experience.
  • Technical Proficiency: Hands-on experience with SQL, REST APIs, scripting languages (e.g., Python, Bash, PowerShell), stack trace analysis, and containerized environments (Docker/Kubernetes).
  • Security & Identity Architecture: Familiarity with identity management, authentication protocols, and access controls (SSO, SAML, OAuth, SCIM, RBAC).

Preferred Qualifications

  • Expertise in cybersecurity (e.g., DSPM, DLP, Cloud Security).
  • Hands-on experience with enterprise platforms like Zendesk, Salesforce, ServiceNow, or Jira.
  • Experience building service reviews, operational dashboards, and support analytics.
  • Relevant industry certifications (e.g., cloud, security).
  • Hands-on experience with major cloud platforms and integrations (AWS, Azure, GCP).
  • Knowledge of data discovery and data classification concepts.
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