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Open nowPosted 25 hours ago

Sales Support Administrator

Cynosure, LLC28 open roles

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Your applicationOpen nowSales Support AdministratorCynosure, LLC

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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Cynosure, LLC's own form.

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The clock on this job

Early applications get read.

8.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.7%1 day
  2. 3.6%3 days
  3. 8.1%7 days
  4. 15.1%14 days
  5. 34.0%30 days
This job: posted 25 hours ago

The posting

  Job Summary  Responsible to oversee, manage, and coordinate the order process to ensure customer and company satisfaction. Prepare correspondence and fulfill internal/external customer needs. Proactively supports the needs of the sales force to ensure the ongoing success of the company.   Essential Duties and Responsibilities The incumbent may be asked to perform other function-related activities in addition to the below mentioned responsibilities as reasonably required by business needs.

Orchestrates all aspects of laser orders by verifying purchase order/quote accuracy, product availability, product restrictions for the country, entering and allocating orders.

Owns the Sales orders and all related deadlines

Maintain/Run the open order report

Adheres to Sarbanes-Oxley process requirements for the department.

Interfaces with and develops cross-functional relationships with A/R, Invoicing, Quality, and Manufacturing.

Work with the logistics team to help maintain an uninterrupted product flow to the customer.

Provides sales and field service updates on order status, shipping information and product availability.

Informs Product Managers on what needs to be changed with the products, based on customer complaints /feedback

Processing RMA’s/Credits per companies return policy

Support National Sales and Demo Admin

Embody and deliver the “Exceptional Everyday”

  Qualifications    Education ☒High School degree/equivalent required   Experience ☒1 to 2 years relevant experience   Specific Related Experience: Customer Service  

Skills

ERP System (preferably SAP/Salesforce.com)

Working knowledge of Microsoft Office

Proven knowledge of domestic and international shipping regulations

Knowledge of commonly used customer service and business concepts, practices, and procedures within a particular field

Demonstrates independent judgment as needed for customer satisfaction.

A wide degree of creativity and latitude is expected

Shrewd negotiating skills

Strong team member

Team player, well organized, sees tasks through to completion  

Physical Demands

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

☒ Sit; use hands to finger, handle or feel objects, tools, or controls. ☒ Stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl. ☒ Other (please specify): Travel to the company's annual sales meeting will be required.

 

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    The review screen in CV Rocket: how each CV was read, round by round.

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