Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted yesterday

Service Delivery Technician I

CyrusOne129 open roles

Where
Allen, TX
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowService Delivery Technician ICyrusOne · Allen, TX

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on CyrusOne's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

9.5% of postings close within 7 days. Measured by our own scanner across the market. CyrusOne postings stay open a median of 29 days.

Share of postings closed within
  1. 1.8%1 day
  2. 4.0%3 days
  3. 9.5%7 days
  4. 15.6%14 days
  5. 33.9%30 days
This job: posted yesterday

CyrusOne median: 29 days open

The posting

The Service Delivery Technician provides direct support to and is a central point of contact for CyrusOne clients. The Service Delivery Technician answers and records calls, e-mail requests and alerts from monitoring platforms, resolves client issues, opens and takes ownership of problems and opens changes. The position also handles fulfilling the requests that are phoned or emailed in which consists of non-complex IT tasks and facility requests.

Essential Functions:

  • Assembles, orders and prepares goods for shipment
  • Records shipment data, including weight, charges and space availability
  • Load and unload trucks
  • Receives and unpacks materials and supplies
  • Reports damages and discrepancies for accounting, reimbursement and record-keeping purposes.
  • Responsible for managing the internal transport of materials
  • Completes shipping and receiving reports
  • Monitor e-mail queue and log all e-mails within the ticketing system
  • Monitor ticket queue and follow-up on open tickets within designated time frame
  • Assist in supply management of enclosures, cage materials, shelves, power strips, locks & keys, tools, fasteners, cabling, furniture, etc.
  • Troubleshoot issues related to the critical infrastructure using test equipment
  • Perform related services including, but not limited to, janitorial, inventory and internal department tasks.
  • Escort Client’s customer and visitors in CyrusOne facilities
  • With assistance rack/unrack equipment as per customer instructions
  • Rotate tapes/exchange tapes

Minimum Requirements:

  • Demonstrated desire to provide the highest levels of customer service
  • Cheerful and enthusiastic attitude
  • Strong verbal and written communication skills
  • Good problem solving, decision-making skills
  • Strong PC skills including word processing and spreadsheets
  • Ability to learn quickly and develop new product skills independently
  • Ability to manage multiple projects and shifting workloads in a fast-paced environment
  • Knowledge of ticketing system is a plus
  • Willingness to adjust hours as required by the business to include being onsite for extended hours during emergency situations such as hurricane
  • Willingness to work on call rotation

Experience/Skills:

  • 0-1 years customer service experience in a technology company and/or 2 years technical experience in a customer-centric company

Education:

  • Minimum education requirement of High-School diploma or GED equivalent. College degree preferred but will consider applicants with equivalent work-related experience

Work Environment and Physical Demands:

  • May involve lifting of equipment and supplies (up to 50 pounds).
  • Considerable walking, bending and standing.
  • Must be able to accomplish all physical requirements and activities applicable to the role.

Certifications:

  • None

U.S. Citizenship may be required for this position pursuant to a government contract requirement and/or for security clearance reasons.

CyrusOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

CyrusOne provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws. We will respond to requests for reasonable accommodations to assist you in applying for positions at CyrusOne, or to submit a resume.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against CyrusOne's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on CyrusOne's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    CyrusOne's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.