The posting
Position: Sales Support
Salary: To follow
Working Hours & Conditions: Full-time, Monday to Friday, 9am to 6pm UK time
Holidays : To follow
ABOUT THE COMPANY:
The company have been creating exceptional interiors since 1998. They
specialise in interior architecture, design and project delivery, working with private
clients, residential developers and leading property partners across the UK and
internationally.
ROLE OVERVIEW:
We are looking for an organised, proactive and confident Sales Support professional
to support the day-to-day management and growth of the hdesign account.
This is a remote support role working closely with the hdesign Account Manager and
wider Clark Design Group team. The role will focus on managing incoming leads,
proactive client outreach, follow-ups, CRM administration, quotation support and
ensuring opportunities are consistently progressed through the sales pipeline.
A key part of the role will be maintaining regular communication with Hamptons
branches, agents and referred clients, ensuring leads are responded to promptly and
that agreed follow-ups and actions are completed.
The ideal candidate will be highly organised, confident communicating by phone and
email, comfortable working with CRM systems and able to independently manage a
high volume of day-to-day sales activity.
RESPONSIBILITIES:
Lead Management & Client Communication
- Monitor and manage new hdesign enquiries and referrals received from Hamptons.
- Respond to new leads promptly by email and telephone using agreed processes and templates.
- Contact prospective clients to introduce hdesign services and establish their initial requirements.
- Undertake regular follow-ups with existing opportunities to maintain momentum and establish next steps.
- Schedule calls, consultations and meetings for the hdesign Account Manager where required.
Proactive Sales Outreach
- Work through weekly property sales and exchange lead lists- outbound calls and emails to introduce hdesign services to clients.
- Support regular communication with Hamptons Sales, Lettings and Property
- Management teams to encourage referrals.
- Identify potential opportunities that require escalation to the Account Manager.
CRM & Pipeline Management
- Maintain accurate and up-to-date records within the company CRM.
- Log new enquiries, communications, notes, requirements and next actions.
- Update pipeline stages as opportunities progress.
- Support weekly pipeline reviews and identify leads requiring follow-up.
Sales & Quotation Support
Following training and onboarding:
- Gather the information required from clients and internal teams to support quotations and proposals.
- Assist with preparing and issuing standard quotations using agreed company pricing and processes.
- Follow up issued quotations and record client feedback.
- Coordinate information between Sales, Design and Projects where required.
- Support preparation of sales documents, presentations and client information.
- Assist with administrative tasks required to progress an opportunity from enquiry through to instruction.
Account Support
- Support the hdesign Account Manager with day-to-day administration and communication across the Hamptons account.
- Help maintain regular engagement with branches and key contacts.
- Coordinate follow-ups and actions arising from meetings and calls.
- Maintain organised records of account activity and outstanding actions.
- Provide general sales and administrative support as required.
Role Boundaries & Working Relationship
- The Sales Support role will work closely with the hdesign Account Manager and Clark Design Group team, with regular communication and clearly defined weekly priorities.
- Processes, templates, call guidance, CRM stages and escalation points will be provided to ensure the role can operate effectively remotely while maintaining the service standards expected across hdesign and Clark Design Group.
- The Sales Support role will ensure the day-to-day communication, administration, outreach and follow-up required to support these activities is completed consistently and efficiently
Requirements
Essential Experience
- Previous experience in sales support, sales administration, customer service, lead generation, telesales, account support or a similar role within the property sector.
- Confident communicating professionally with clients by telephone and email.
- Experience managing enquiries, follow-ups and administrative tasks across multiple clients or opportunities.
- Experience using a CRM or similar system to maintain client and sales records.
- Strong written English and professional email communication.
Desirable Experience
- Experience supporting a UK-based sales or account management team.
- Experience within property, estate agency, interior design, construction or professional services.
- Experience undertaking outbound client calls or lead generation.
- Experience preparing quotations or proposals.
- Experience using monday.com or similar CRM/project management software.
- Experience working with premium or high-value services.
Skills & Personal Attributes
- Highly organised with excellent attention to detail.
- Proactive and comfortable taking ownership of recurring tasks.
- Confident and personable on the telephone.
- Professional and articulate in written communication.
- Persistent with follow-ups while maintaining a positive client experience.
- Able to manage a high volume of enquiries and prioritise effectively.
- Comfortable following defined sales processes, scripts and procedures.
- Reliable with strong follow-through and accountability.
- Confident learning new systems and processes.
- Commercially aware and able to recognise when an opportunity should be escalated.
- Collaborative and comfortable working as part of a remote team.
