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Job Summary
Job Description
Overview
The Supervisor – Security Administration oversee, supervise, and monitors all security activities for the Municipal Court, Convention Center, municipal buildings, and other City property. Ensures and supervise the protection of personnel and property against theft and vandalism.
Essential Functions
1 Supervise, oversee, and monitor the daily operations involved in security and incident reporting; assigns work, monitors situations and emergencies, tracks and documents personnel time; evaluates, monitors, and reviews the quality of work performed and ensures all policies are followed.
2 Implements schedules, and assignments; determines objectives needing emphasis; recommends or adjusts work priorities, project schedules, resources, and work plans as required.
3 Gives advice, counsel, instruction, and identifies routine training needs for security staff; provides knowledge and expertise on handling challenging emergency or security situations, and maintains strong open communication with City Management; ensures appropriate internal controls are in place and regularly evaluates staff and provides performance feedback.
4 Participates in staff and personnel management; reviews applications, participates in hiring processes, oversees training, resolves personnel conflicts, and approves payroll.
5 Creates and develops strong training and educational materials for new Officers; creatively and efficiently teaches new recruits to ensure highest quality of security services and compliance activities.
6 Oversee and supervise personnel operations and activities for security services; tracks and performs payroll activities, verifies certifications, and participates in other hiring, evaluation, training, and support activities.
7 Works with manager to address concerns from external agencies and departments; conducts and participates in special projects and ensures transparency in personnel operations.
8 Inspects, monitors, and evaluates the security procedures and standards and their application; ensures all security polices, and security directives are being followed and used appropriately.
9 Must be willing to travel to various locations within the City of Dallas to meet the program needs and to fulfill the job responsibilities.
10 Monitors, manages, and oversees contract compliance for vendors and other personnel working special events for City Hall.
11 Conducts internal workplace investigations regarding any relevant area of employee relations in violation of the City of Dallas Personnel Rules, Administrative Directives, or other policies, rules, or regulations: investigates harassment, discrimination, FMLA abuse, retaliation, theft, misuse, abuse, and other cases within the established timeline.
12 Researches, complies, and analyzes physical and verbal evidence; documents all interviews and interactions with complainant, accused, and witnesses; records and tracks receipt of all evidence and supportive documentation and maintains evidence with integrity according to procedure and guidelines.
13 Writes, drafts, and develops comprehensive, factual investigation reports including statements, findings, and department recommendations for use in administrative decision making.
14 Leads and oversees personnel monitoring and securing city locations and public spaces within the City; determines and creates schedules and assign information; ensures assignments are delegated, and approves payroll.
15 Supervises including, performance evaluation, overtime scheduling, disciplinary actions, training, and other personnel actions to ensure productivity and quality standards are maintained.
16 Establishes short-, mid- and long-term goals and objectives; develops and/or approves schedules, priorities, and standards for achieving goals; and directs evaluation activities.
17 Meets with staff weekly to discuss information and directives received from upper management; sends emails as needed for weekly updates.
18 Monitors, and evaluates private security sector to ensure City polices are being met.
19 Directly or indirectly supervises all personnel in the Dallas Security Services including deployment, training, performance evaluations, and disciplinary actions to ensure effective personnel management.
20 Inspects city facilities and equipment used in emergency management operations to ensure their functionality.
21 Performs tests and evaluations of emergency management plans in accordance with state and federal regulations; assists in the update and implementation of the Emergency Action Plans and other emergency planning.
22 Performs any and all other work as needed or assigned.
Knowledge and Skills
1 Ability to use firearms properly.
2 Ability to interact with a multi-ethnic population and workforce.
3 Knowledge of the laws and regulations of the State of Texas.
4 Ability to stand and walk for extended periods of time.
5 Ability to use good judgment, discretion, tact and to act quickly in an emergency.
6 Communicating effectively and clearly verbally and in writing.
7 Establishing and maintaining effective working relationships.
8 Knowledge of public relations and ability to deal with various persons and hostile individuals
9 Ability to pass the educational, physical and emotional requirements, and training.
10 Knowledge of Ethics and Diversity compliance
11 Knowledge of Civil, criminal, and statutory regulations.
12 Knowledge of City ordinances.
13 Knowledge of evidence management and handling.
14 Ability to conduct thorough investigations of violations and claims assigned.
15 Ability to be objective, unbiased, and maintain confidentiality.
16 Ability to successfully manage multiple tasks and projects.
17 Thorough knowledge of arrest procedures.
18 Ability to supervise and instruct others.
19 Ability to use good judgment, discretion, tact and to act quickly in an emergency.
20 Ability to write complete and accurate reports.
21 Ability to qualify once every two years with a firearm.
22 Knowledge of security protocols, policies, and procedures.
23 Ability to determine emergent and security breaches and suggest corrective action.
24 Ability to manage security operations and communicate with various individuals, tenants, and city personnel and council members.
25 Ability to navigate emergency situations with knowledge, security, and experience.
26 Knowledge of City policies, procedures, and administrative standards.
27 Ability to track, manage, and coordinate schedules.
MINIMUM QUALIFICATIONS
EDUCATION:
- High school diploma or GED.
EXPERIENCE (must include all of the following):
- Five (5) years of law/code enforcement or security/protective service experience.
AND
- One (1) year lead work and/or supervisory responsibilities. (This experience may be included in the required experience listed above.)
EQUIVALENCIES:
- Thirty (30) completed college semester credit hours plus five (5) years of the required experience including one (1) year of the stated lead work/supervisory responsibilities will meet the education and experience requirements.
- Sixty (60) completed college semester credit hours (or more) plus four (4) years of the required experience including one (1) year of the stated lead work/supervisory responsibilities will meet the education and experience requirements.
- Bachelor's degree (or higher) plus two (2) years of the required experience including one (1) year of the stated lead work/supervisory responsibilities will meet the education and experience requirements.
- A minimum of thirty-six (36) months active service in the Armed Forces of the United States of America with an Honorable Discharge plus three (3) years of the required experience including one (1) year of the stated lead work/supervisory responsibilities will meet the education and experience requirements.
LICENSES:
- Valid driver's license with good driving record.
- Must obtain Level II & III Security Commission license issued by the Private Security Bureau of the Texas Department of Public Safety within probationary period.
- Must pass CIJIS and obtain Certification during probation
- Must pass and obtain certification for Oleoresin Capsicum spray along with defensive tactics, and any other required training STATE or Departmental.
OTHER REQUIREMENTS:
- Must pass extensive background check, physical, polygraph, psychological exam and drug/alcohol tests.
- No FELONY convictions.
- No class A MISDEMEANOR convictions within the last five (5) years.
- Must be able to qualify with and carry department-issued firearm.
- May require extended periods of standing and/or walking.
- Available as needed for City Emergencies, including inclement weather.
*Official college transcript(s) may be required prior to appointment.
Salary Range
$29.12 - $35.35
The salary listed on this job posting is the starting salary range; amount offered will depend upon qualifications.
City of Dallas is an Equal Opportunity Employer.
