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Open nowPosted 4 days ago

NOC Engineer

DAMAC96 open roles

Where
Bangalore, Karnataka, India
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Your applicationOpen nowNOC EngineerDAMAC · Bangalore, Karnataka, India

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on DAMAC's own form.

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The clock on this job

Early applications get read.

13.7% of postings close within 7 days. Measured by our own scanner across the market. DAMAC postings stay open a median of 7 days.

Share of postings closed within
  1. 2.3%1 day
  2. 4.8%3 days
  3. 13.7%7 days
  4. 22.1%14 days
  5. 37.2%30 days
  6. 59.1%60 days
This job: posted 4 days ago

DAMAC median: 7 days open

The posting

Job Description

Key Responsibilities

Monitoring & Event Management

  • Monitor 24×7 operational dashboards across GPU clusters, servers, storage platforms, and network fabrics.
  • Triage and investigate alarms generated by monitoring platforms including Zabbix, Grafana, Prometheus, NVIDIA DCGM, and vendor-specific tools.
  • Correlate events across compute, network, and facility layers to identify root causes and reduce alert noise.
  • Fine-tune monitoring thresholds and alerting mechanisms to improve operational effectiveness.

Incident Response

  • Log, classify, prioritize, and track incidents using ServiceNow, Jira Service Management, or similar ITSM platforms.
  • Execute documented runbooks and Standard Operating Procedures (SOPs).
  • Perform first-level troubleshooting across Linux systems, networking, virtualization, and infrastructure platforms.
  • Escalate incidents to L2/L3 support teams, on-site field engineers, or OEM vendors in accordance with established escalation procedures.
  • Drive incident resolution within agreed SLAs and maintain accurate incident timelines and records.

Change & Request Fulfillment

  • Support planned maintenance activities and change implementations across data center environments.
  • Fulfill standard service requests in accordance with operational procedures.
  • Validate infrastructure health before and after changes and initiate rollback procedures when required.

Customer & Stakeholder Communication

  • Provide timely, accurate, and professional updates throughout the incident lifecycle.
  • Publish shift handover reports, daily service health summaries, and incident notifications.
  • Coordinate effectively with internal stakeholders, customers, vendors, and engineering teams.

Continuous Improvement

  • Develop and maintain technical runbooks, SOPs, and knowledge-base documentation.
  • Participate in post-incident reviews and contribute to corrective and preventive actions.
  • Identify opportunities for automation and process optimization.

Required Qualifications

  • Minimum 3 years of experience in a NOC, SOC, or 24×7 operations environment supporting enterprise or data center infrastructure.
  • Working knowledge of Linux administration and Windows Server fundamentals.
  • Solid understanding of:TCP/IP Networking VLANs Routing & Switching DNS Load Balancing Firewalls
  • Hands-on experience with monitoring tools such as:Zabbix Nagios PRTG Grafana Prometheus
  • Experience using ITIL-aligned ticketing platforms such as:ServiceNow Jira Service Management Remedy
  • Ability to work rotating 24×7 shifts, including nights, weekends, and public holidays.
  • Strong verbal and written English communication skills.
  • Bachelor's degree in Information Technology, Computer Science, Engineering, or equivalent practical experience.

Preferred Qualifications

  • Experience supporting NVIDIA GPU platforms, including DGX/HGX environments and DCGM monitoring.
  • Familiarity with InfiniBand, RoCE, or high-speed Ethernet fabrics.
  • Exposure to virtualization, containerized infrastructure, and Kubernetes environments.
  • Relevant certifications such as:ITIL v4 Foundation CCNA RHCSA CompTIA Network+ CompTIA Server+
  • Previous experience working in a:Managed Services Provider (MSP) Hyperscale Data Center Telecommunications NOC Environment
  • Basic scripting knowledge in Python, Bash, or PowerShell.

What Success Looks Like

  • Rapid and accurate incident identification and resolution.
  • Consistent SLA achievement and operational excellence.
  • Clear customer communication during critical incidents.
  • Continuous contribution to automation, documentation, and operational improvements.
  • Strong collaboration with engineering, vendor, and customer teams.

Join us and help operate next-generation AI, GPU, and data center infrastructure at scale.

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