The posting
Damas Jewellery is the leading jeweller in the Middle East with its foundation dating back to 1907. Headquartered in Dubai, United Arab Emirates, Today it operates 150 stores across the GCC and employs more than 1200 people. Over 40 prestigious international brands are part of Damas Jewellery’s varied portfolio alongside its own branded in-house collections, offering customers a wide range of designs suited to all occasions.
Why Damas?
• Competitive salary plus commission • Diverse and inclusive work environment • Fantastic career growth opportunities • Damas Academy for learning and development • Great mentoring by a highly experienced management team • We value the health and well-being of our colleagues
Key Performance Indicators:
• To achieve the individual sales target and sales KPI • Ensure that the store meets DAMAS standards. • Excellent product knowledge of own products and competitor products. • Ensure excellent display of customer service by following the DSCE • Stock control – maintain 100% stock accuracy • Consistently achieve and/or exceed the monthly sales target, as directed by management. • Deliver exceptional and outstanding customer service by creating an environment that is friendly and welcoming, maintaining high standards, ensuring solid product knowledge, and all other components of customer service before, during and after the sale. • Adapt approach according to the client needs and motivations • Negotiate and handle objections with ease • Remain current on industry news and competitor
Principal Accountabilities:
• To check for accuracy and proper functioning, weighing scales, calculators, Diamond Tester and all other equipments. • To conduct regular counting of items (gold bars, gold coins and certified diamonds) and printing of reports as per the procedures provided by Audit. • Proper handling of jewellery to avoid damages. • To greet all persons entering the store, assess and understand customer requirements & aspirations and invite them to the specific counter; ensure no customer is unattended. • To keep the store keys safely under own custody (if authorised by Management). • To comply with regular and punctual attendance in the store - store timings and work schedule. • To clean, polish and re-arrange all product display material in use or not in use as per VM standards and report to Store Manager/ Asst. Store Manager the excessive display material being unutilized. • Provide all required product and price information to the customer and effectively close the sale; request Store Manager / Asst. Store Manager to take over in the event of any challenges. • Ensure that the payment received and the change/balance given to customers are correct. Procedures for credit card transactions are followed. Another staff member to verify that the payment transaction was done properly. Staff and customers should sign off cash memo. • In case of non-availability of a product, understand the exact product requirement of the customer, record it in the store register and communicate the same to the Store Manager; follow up on the same. • Receive repair orders from customers, understand exact requirements, prepare repair bags and ensure all repair bags are kept in the proper designated place; ensure all repair orders are entered in the relevant register/ Navision and sent to the Workshop. Repair bags should be accurately filled out. • Follow up on the repair orders for timely delivery; ensure all repairs have been carried out in accordance with the customer's requirements are checked twice before informing the customer. • To inform and follow up with customers of booked and repaired products and report action to the Store Manager. • Ensure gathering feedback from customers. Encourage the customers to fill up the feedback questionnaires post-sales. • Participate in stock-taking exercises.
Qualification, Experience and Skills:
Qualification: • Graduate / Minimum High school Experience: • 2 to 5 years of previous experience in luxury retail, customer service or hospitality industry • General knowledge of Jewellery Personal Skills/Abilities: • Knowledge of Chinese and other foreign languages preferred • Excellent interpersonal and communication skills • Strong understanding of Customer Service needs and Customer priorities • Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision • Self-Starter with Team-Player approach • Must be available to work retail hours (including weekends) to meet business needs ( open to 6 days / split shifts)
