Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 27 hours agoWe saw it 3 min after it went up

Customer Onboarding Operations Manager

Dandy77 open roles

Pay
$108,375 – $127,500 a year
Where
USA - Remote
Work mode
Remote
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCustomer Onboarding Operations ManagerDandy · USA - Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Dandy's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market. Dandy postings stay open a median of 38 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: posted 27 hours ago

Dandy median: 38 days open

The posting

Dandy is transforming the massive and antiquated dental industry—an industry worth over $400B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients.

ABOUT THE ROLE

Dandy is hiring a Customer Onboarding Operations Manager to own the operational engine that drives customer activation. This role is not about delivering training — it’s about ensuring customers are truly ready for training, capacity is aligned to demand, and the system consistently converts onboarding into early orders.

You will lead the function responsible for pre-training readiness, capacity planning, activation velocity, and operational coordination. Managing a team of Training Coordinators, you will build the systems, playbooks, and forecasting discipline required to ensure every customer reaches first value as quickly and reliably as possible.

This is a deeply operational leadership role focused on turning onboarding into a predictable, scalable activation engine.

WHAT YOU'LL DO

Own Onboarding Readiness

- Build and operationalize the readiness model that determines when an account is truly prepared for training

- Ensure customers complete key onboarding milestones before training occurs (equipment, scheduling, workflow, expectations, etc.)

- Create visibility into readiness gaps and drive resolution before they impact go-live

- Partner cross-functionally to eliminate delays between onboarding stages

Drive Capacity & Throughput

- Forecast training demand and align capacity to support activation goals

- Manage scheduling systems to ensure the right training happens at the right time

- Ability to translate data into operational decisions (staffing, scheduling, sequencing, readiness timing)

- Coordinate complex onboarding logistics for enterprise customers, including large, multi-location group rollouts that require cross-functional alignment, coordinated scheduling, and consistent execution across practices.

Lead the Coordinator Function

- Manage and develop a team of Leads and Training Coordinators

- Define clear ownership of readiness, scheduling, and workflows

- Establish performance metrics tied to outcomes (not just logistics)

- Build coaching systems to improve decision-making and prioritization

Build Systems & Playbooks

- Create scalable processes that connect onboarding → readiness → training → activation

- Standardize workflows to reduce variability in customer experience

- Develop repeatable playbooks for large-scale, multi-location onboarding to ensure coordinated execution and predictable activation across enterprise groups

WHAT WE'RE LOOKING FOR

- 5+ years of operational experience in a scaling environment

- Experience leading coordination-heavy or logistics-driven teams

- Strong track record of building systems, playbooks, and scalable processes

- Comfort owning capacity planning and throughput challenges

- Experience coordinating complex, multi-stakeholder projects

- Strong data orientation — able to define performance, prioritize work, and improve outcomes

- Ability to operate cross-functionally and create clarity across teams

- Builder mindset with energy for structuring ambiguity

Req ID: J-388

For full-time positions, Dandy offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate. Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off—ensuring our team members are supported no matter where they live and work.

Dandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics.

Dandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will do everything we can to meet your needs. Visit Dandy Careers https://www.meetdandy.com/careers/ for more!

Data Privacy Notice: By submitting your application, you consent to Dandy collecting, storing, and processing your personal information for recruitment purposes in accordance with our Privacy Policy https://www.meetdandy.com/privacy-policy/ and GDPR regulations. You have the right to access, rectify, or request the deletion of your data at any time by contacting Privacy Requests https://www.meetdandy.com/privacy-requests/.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Dandy's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Dandy's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Dandy's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.