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Open nowPosted 18 days ago

Analista de Service Desk Junior

Darede

Where
Remote
Work mode
Remote
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Your applicationOpen nowAnalista de Service Desk JuniorDarede · Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Darede's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.6%3 days
  3. 13.3%7 days
  4. 21.3%14 days
  5. 35.7%30 days
  6. 59.1%60 days
This job: posted 18 days ago

The posting

A Darede tem o objetivo de continuar revolucionando os negócios em Cloud no Brasil e nos tornarmos a maisrelevante consultoria do segmento afinal THE FUTURE IS CLOUD!Nosso Analista de Service Desk Jr tem papel importantíssimo na Darede pois é nosso primeiro ponto de contato com os clientes, atuando no entendimento da "dor" do cliente e fazendo a interface com as áreas internas para garantir a resolução dos chamados.Se você tem curiosidade e vontade de aprender novas ferramentas, plataformas e tecnologias, é Data Driven e HandsOn, é uma pessoa sempre antenada nas novidades do Mundo Cloud e Devops, essa vaga é para você!Candidate-se, queremos te conhecer!Responsabilidades e atribuiçõesAtendimento e triagem de chamados via ITSM Garantir o cumprimento do SLA de primeiro atendimento.Atender os clientes via telefone, ITSM e e-mail.Realizar o monitoramento do ambiente dos clientes a nível AWS.Documentar nos chamados os eventos e incidentes.Escalonar incidentes a times especializados.Acionamento de plantonistas quando necessário Abrir, registrar, acompanhar e encerrar chamados via ITSM.Realizar troubleshooting de primeiro nível, aplicando procedimentos documentados em FAQ.Atuação em escala 12x36, das 15h às 00h e 23h30 as 07h30Requisitos e qualificaçõesConhecimentos básicos em AWS.Conhecimentos básicos em sistemas operacionais (Windows e Linux.Faculdade de tecnologia da informação (cursando ou completo).+ DesejávelCertificação Practitioner AWS será um diferencial.Informações adicionais🍞 Vale Alimentação🏠 Auxílio home office (para vagas remotas)🛡️ Seguro de vida (Prudential)🧒 Creche (conforme CLT)🌟 Auxílio para pais de filhos excepcionais🎁 Vale presente aniversário📚 Vale educação🎭 Vale cultura🎂 Birthday off🏋️ TotalPass🎉 Bônus anual🏥 Assistência médica (SulAmérica)😁 Assistência odontológica🎓 Programa "Indicou, ganhou"📘 Reembolso em certificações na trilha da AWS📚 Parcerias com Instituições de Ensino

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One press. We do the rest.

  1. A CV for this posting

    Written against Darede's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Darede's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Darede's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

more interviews than doing it yourself with ChatGPT.

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  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

More applications. More interviews.

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We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

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Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

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