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Open nowPosted 65 days ago

Customer Retention Executive (Remote)

Datastraw16 open roles

Where
India
Work mode
Remote
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Your applicationOpen nowCustomer Retention Executive (Remote)Datastraw · India

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Datastraw's own form.

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The clock on this job

Early applications get read.

11.5% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.0%1 day
  2. 4.3%3 days
  3. 11.5%7 days
  4. 18.1%14 days
  5. 35.6%30 days
  6. 44.6%60 days
This job: posted 65 days ago

The posting

Location: Remote / Work From Home

Shift: Any 9-hour shift between 9:00 AM - 9:00 PM IST

Work Schedule: 6 days a week, Monday to Sunday, with 1 rotational weekly off

Salary: INR 18,000 - 20,000 per month

Freshers are also welcome to apply.

About Datastraw Technologies

Datastraw Technologies works with growing and established businesses to manage their customer interactions and improve customer experience. We use a mix of people, technology, data, and AI to support areas such as customer service, sales, and customer retention.

About the Role

We are hiring for a Customer Support & Sales Executive for our remote team.

This is a customer support + sales role. Based on the business requirement and your profile, you may be assigned to a blended customer support process, a voice sales process, or a combination of both.

The role may involve handling customer queries, making outbound calls, following up with customers, assisting with purchases, and resolving basic customer concerns. Candidates should therefore be comfortable working on different processes as required.

Responsibilities

  • Handle around 150-200 customer interactions per day through calls and other assigned channels and details would be provided by the company.
  • Handle customer queries related to products, orders, payments, delivery, returns, and replacements.
  • Make outbound calls for customer follow-ups, sales, feedback, and retention.
  • Understand customer requirements and suggest suitable products or solutions.
  • Explain product information, pricing, offers, payment, and delivery details to customers.
  • Handle customer objections and assist them with their concerns.
  • Follow up with customers who have shown interest in a product or service.
  • Maintain good customer relationships and focus on customer satisfaction and retention.
  • Handle calls, chats, and emails depending on the assigned process.
  • Update customer information, interactions, feedback, and follow-ups in the CRM.
  • Coordinate with internal teams when required to resolve customer issues.
  • Meet assigned targets related to calls, sales, customer service, quality, and retention.
  • Be open to working across different customer support and sales processes.

Requirements

  • 6 months to 1 year of experience in customer support, customer service, tele calling, tele sales, or a voice process.
  • Good communication skills in English and Hindi.
  • Comfortable speaking with customers over the phone.
  • Good listening skills and the ability to understand and explain customer concerns.
  • Comfortable with sales calls, follow-ups, and handling objections.
  • Willing to work in a role that can involve customer support, sales, or both.
  • Comfortable working on multiple processes based on business requirements.
  • Patient and comfortable dealing with different types of customers.
  • Comfortable working with daily and monthly targets.
  • Basic knowledge of computers and CRM systems.
  • Willing to work 6 days a week with a rotational weekly off, including Sundays or public holidays when scheduled.
  • Must have a personal laptop/desktop, working webcam, and stable internet connection for work from home.

Why Join Us?

  • Permanent work-from-home opportunity.
  • Opportunity to gain experience in both customer support and sales.
  • Exposure to different customer-facing processes and growing brands.
  • Opportunity to work with modern customer experience tools and technology.
  • Develop your communication, customer handling, problem-solving, and sales skills.
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