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Open nowFirst seen 2 days ago

eStore Manager

Dautom228 open roles

Where
Dubai, Dubai, United Arab Emirates
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Your applicationOpen noweStore ManagerDautom · Dubai, Dubai, United Arab Emirates
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The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.5%14 days
  5. 35.5%30 days
  6. 45.1%60 days
This job: first seen 2 days ago

The posting

Position Responsibilities:

  • Experience with eCommerce Hybris operations handling including platform management and fulfillment systems (experience with ticketing systems such as JIRA is a plus)
  • Manage e-commerce team, allocating tasks and activities on a day to day basis, with a view to increasing productivity and support the business to maximize customer satisfaction.
  • To oversee and check the work of the team regularly to ensure that high quality standards are maintained and assist in the development of the team members skills.
  • Provide senior management team with consolidated and updated reports, advise them on the way forward
  • Planning and managing E-Commerce functions, build & align operations with existing procedures
  • Consolidating product portfolio, managing product uploading and allocation, reviewing stock reports
  • Manage e-Commerce business operation activities End to End and resolve operational or technical issues
  • Reviewing website content, and automated procedures for maintenance (category management, CMS, promotions as per guidelines)
  • Collaborate closely with the online teams and regional creative agencies, keep product updates on schedule and handle promotion set up
  • Manage and publish content in the e-commerce platform for product releases, landing pages, campaigns in alignment with the Content Manager
  • Manage quality assurance of campaigns and product launches
  • Responsible for accurate publishing of eStore content and product catalogues.
  • Support in planning, testing and releasing system enhancements to the eStore platforms
  • Analyse product performance and recommend improvements to increase online sales
  • Responsible for promotion set-up, price and merchandising content management on eStore platform
  • Regular coordination with logistics and customer service teams to ensure customer satisfaction
  • Regularly audit competitor activities on local and global level
  • Benchmark global best practices and find insights for regional optimization strategy
  • Manage customer reviews, FAQs and other feedback, and coordinate with operations teams
  • Able to produce and assess regular reporting for product and sales performance KPI's
  • Incident handling in coordination with eStore Incident Manager

Essential skills and experience:

  • At least 10+ years experience in a relevant e-commerce company or division
  • Ability to handle multiple demands efficiently, while being well organized and maintaining high attention to detail
  • Comfortable interacting with technical and non-technical stakeholders
  • Analytical skills to be able to track and generate data based insights
  • Must possess good interpersonal skills in order to build strong positive business relationships
  • Solid understanding of E-Commerce & Digital Marketing best practices
  • Possess an innovative, problem-solving, and solutions-oriented mindset
  • Demonstrated ability to learn quickly, and manage change effectively

Qualification:

  • Master or Bachelor degree in marketing or similar with at least 10 years of experience in working in e-commerce
  • Demonstrated written and communication skills.
  • Must be system oriented as well as computer literate and advanced user of MS-Office applications (Word, Excel, PowerPoint, Outlook)
  • Fluent in English
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