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Open nowPosted 73 days ago

Customer Service Representative (Dutch)

davidkennedyrecruitment130 open roles

Where
Larnaca, Cyprus; Limassol, Cyprus; Amsterdam, Netherlands; Rotterdam, Netherlands; Eindhoven, Netherlands; Utrecht, Netherlands; Maastricht, Netherlands
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Your applicationOpen nowCustomer Service Representative (Dutch)davidkennedyrecruitment · Larnaca, Cyprus; Limassol, Cyprus; Amsterdam, Netherlands; Rotterdam, Netherlands; Eindhoven, Netherlands; Utrecht, Netherlands; Maastricht, Netherlands

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  5. 34.6%30 days
This job: posted 73 days ago

The posting

David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Dutch speaking Customer Service Representative for their office in Larnaca, Cyprus.

Position: Customer Service Representative (Dutch)

Location: Larnaca, Cyprus

Work model: On-site

Employment type: Full-time

Remuneration: Competitive salary package

DUTIES AND RESPONSIBILITIES:

  • Provide high-quality customer support to users via phone, email and live chat
  • Assist customers with account-related, technical and platform-related inquiries
  • Support users with password resets, payments and general account management queries
  • Troubleshoot technical issues and provide clear, solution-oriented guidance
  • Maintain a professional and customer-focused approach across all interactions
  • Accurately document customer interactions and relevant case information
  • Escalate complex or unresolved issues to the appropriate internal teams
  • Meet defined quality, productivity, customer satisfaction and attendance targets.

REQUIREMENTS:

  • Native or fluent Dutch speaker
  • Fluent English
  • Completed secondary education
  • Previous customer service experience is an advantage
  • Good computer and technology skills
  • Strong communication and customer interaction skills
  • Good problem-solving abilities
  • Ability to multitask and work effectively under pressure
  • Friendly, reliable and customer-oriented approach
  • Clean criminal record
  • Willingness to relocate to and work on-site in Larnaca, Cyprus.

BENEFITS:

  • Unlimited performance-based bonus linked to KPIs
  • Relocation package for candidates moving to Cyprus
  • International working environment
  • Training provided
  • Opportunity to gain experience within a global gaming customer support environment and many more!!
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