Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 4 days ago

Support Center Consultant

Davidson42 open roles

Where
Davidson, NC, United States
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowSupport Center ConsultantDavidson · Davidson, NC, United States

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Davidson's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. Davidson postings stay open a median of 11 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.7%14 days
  5. 35.6%30 days
  6. 58.0%60 days
This job: posted 4 days ago

Davidson median: 11 days open

The posting

Job Description

Support Center Consultant

Position Overview

The Support Center Consultant provides comprehensive technical support to faculty, staff, and students, ensuring timely and professional assistance with computer hardware, software, and audio-visual technology across campus. This role is integral to our Technology & Innovation (T&I) team, contributing to our mission of "removing barriers between people and Davidson's primary purpose."

Core Responsibilities

  • Deliver exceptional customer service and technical support to end users
  • Install, troubleshoot, and maintain computers, printers, A/V equipment, and related technologies
  • Participate in the selection and allocation of new equipment
  • Create documentation and conduct workshops to enable user self-service
  • Support both college-owned technology and constituents' use of it
  • Uphold the department's culture of collaboration, transparency, empathy, innovation, and accountability

Required Qualifications

  • Associate's degree in a related field with minimum three years of desktop/user support experience, or equivalent combination of education and experience
  • Experience working in a fast-paced, customer-focused technical support environment
  • Proficiency in mixed-platform computing environments with integrated directory services (Active Directory)
  • In-depth knowledge of Windows and Apple operating systems, including advanced troubleshooting skills
  • Experience supporting mobile devices (iOS and Android) and connecting them to enterprise services
  • Exceptional troubleshooting skills with hardware including desktops, laptops, tablets, projectors, and printers
  • Experience supporting desktop and cloud-based services (Office 365, Microsoft Office, Google Apps, Adobe Creative Suite)
  • Strong knowledge of IT security principles and best practices, including virus/malware remediation
  • Experience with ticketing systems, knowledge bases, and other technical support tools
  • Excellent communication, time management, and customer service skills
  • Ability to work both independently and collaboratively
  • Physical ability to move computer equipment and drive small motorized vehicles

Preferred Qualifications

  • Industry certifications (CompTIA+, Apple, Microsoft)
  • Experience with imaging technologies (JAMF, Windows Deployment Services)
  • Experience supporting classroom A/V equipment and learning space technologies
  • Knowledge of voicemail systems and wireless networks
  • Experience creating user-friendly documentation, training materials, and support resources
  • Experience with endpoint security and security incident investigation

What We're Looking For

We seek a high-energy, service-oriented technical support professional who is passionate about working with people and technology. The ideal candidate will demonstrate a strong commitment to user success, provide exceptional customer service, and possess outstanding prioritization, analytical, and problem-solving skills to deliver innovative, user-centered solutions.

About Us

Davidson is a highly selective, nationally ranked, residential liberal arts college located in Davidson, North Carolina, near Charlotte. We seek to hire talented faculty and staff who are committed to achieving excellence within an inclusive community where diverse backgrounds and perspectives are valued.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Davidson's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Davidson's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Davidson's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.