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Open nowPosted 66 days ago

Director of Hotel Operations

Daxton Hotel6 open roles

Pay
$80,000 a year
Where
Birmingham, MI, US
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Your applicationOpen nowDirector of Hotel OperationsDaxton Hotel · Birmingham, MI, US

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 66 days ago

The posting

Job Title: Director of Hotel Operations

Job Description: We are seeking a seasoned and results-driven Director of Luxury Hotel Operations to oversee the strategic and day-to-day management of our prestigious hotel. As a key member of our executive team, you will be responsible for upholding our brand's reputation for unparalleled luxury, delivering exceptional guest experiences, and driving operational excellence across all departments.

Responsibilities:

  • Provide strategic leadership and direction to all operational departments, including guest services, housekeeping, food and beverage, front desk, and facilities management.
  • Set and uphold the highest standards of luxury hospitality, ensuring that every aspect of the guest experience reflects our commitment to excellence, personalization, and attention to detail.
  • Develop and implement comprehensive operational plans and initiatives to optimize efficiency, elevate service standards, and maximize revenue opportunities.
  • Recruit, train, and empower a high-performing team, fostering a culture of collaboration, innovation, and continuous improvement.
  • Oversee financial performance, including budgeting, forecasting, and cost management, to achieve profitability targets and enhance the hotel's financial health.
  • Maintain impeccable standards of cleanliness, maintenance, and safety throughout the hotel, ensuring compliance with all relevant regulations and standards.
  • Collaborate closely with the sales and marketing team to develop and execute strategic initiatives to drive revenue growth, enhance brand visibility, and attract high-end clientele.
  • Stay abreast of industry trends, emerging technologies, and best practices, implementing innovative solutions to enhance guest experiences and operational efficiency.
  • Serve as a brand ambassador, building relationships with guests, partners, and stakeholders to drive loyalty, advocacy, and revenue growth.
  • Lead by example, demonstrating professionalism, integrity, and a commitment to excellence in all aspects of hotel operations.

Qualifications:

  • Bachelor's degree in Hospitality Management, Business Administration, or a related field (Master's degree preferred).
  • Minimum of 5 years of progressive leadership experience in luxury hotel operations, with a proven track record of success in a similar role.
  • Deep understanding of luxury hospitality standards, trends, and customer preferences, with a passion for delivering exceptional guest experiences.
  • Strong leadership abilities, with excellent strategic, analytical, and decision-making skills.
  • Outstanding communication, negotiation, and interpersonal skills, with the ability to build rapport and influence stakeholders at all levels.
  • Proficiency in hotel management systems, financial analysis, and Microsoft Office Suite.
  • Entrepreneurial mindset, with a proactive approach to problem-solving and driving innovation.
  • Flexibility to work evenings, weekends, and holidays as required.

WHAT’S IN IT FOR YOU

• Paid time off

• 401K with company match up to 2%

• Free shift-meal prepared by our in-house culinary experts

• Medical, Dental, Vision, insurance effective on the 1st of the month after your hire date

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