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Open nowPosted 213 days ago

交付体验策略运营

dcar/referral673 open roles

Where
Beijing, Chinese Mainland
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Your applicationOpen now交付体验策略运营dcar/referral · Beijing, Chinese Mainland

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on dcar/referral's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: posted 213 days ago

The posting

1、电商化交付策略搭建：主导二手车电商化交付体系的策略规划、流程设计与落地执行，结合行业趋势和平台特性，制定可落地的交付全流程方案（含线上预约、线下验车、手续办理、交付仪式、售后衔接等），优化交付效率与转化效果。 2、用户体验全流程优化：以用户体验为核心，梳理二手车交付全触点（从下单后通知、验车讲解、手续代办到交付后回访），挖掘用户痛点、需求与潜在诉求，输出体验优化方案并推动落地，提升用户满意度、复购率及口碑传播。 3、交付流程标准化与落地：制定二手车交付全流程标准（含服务规范、话术规范、流程节点时效、合规要求），推动线下交付团队（交付顾问）标准化执行，开展相关培训与考核，确保交付服务一致性。 4、数据跟踪与迭代优化：搭建交付体验相关数据指标体系（如交付时效、用户满意度、投诉率、手续办理通过率等），定期分析数据，定位流程瓶颈与体验短板，推动策略、流程的持续迭代优化。 5、交付体验创新：关注二手车电商行业交付创新趋势（如数字化验车、线上手续办理、个性化交付服务等），结合平台用户画像，提出交付体验创新方案，打造差异化交付优势。 6用户反馈管理：负责收集交付全流程中的用户反馈（线上评论、线下回访、投诉建议等），分类整理并推动相关部门整改，形成反馈闭环，持续提升用户交付体验。

1、本科及以上学历，市场营销、电子商务、用户体验、汽车服务等相关专业优先；1-3年二手车电商、汽车行业交付运营、用户体验运营相关工作经验，有完整电商化交付策略落地经验者优先。 2、策略输出能力：具备较强的逻辑思维和策略规划能力，能结合二手车电商特性，独立输出可落地的交付策略、流程方案，有成功策略落地案例者优先。 3、用户体验思维：具备敏锐的用户视角，能快速捕捉用户需求与痛点，擅长从用户体验出发，优化交付全流程，有用户体验相关工作经验（如UE/UX、用户运营）者优先

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