Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 22 hours agoWe saw it 82 min after it went up

Sr. ESM Platform Engineer

DDN96 open roles

Pay
$160,000 – $210,000 a year
Where
Santa Clara Office
Work mode
On site
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowSr. ESM Platform EngineerDDN · Santa Clara Office

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on DDN's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.9% of postings close within 7 days. Measured by our own scanner across the market. DDN postings stay open a median of 56 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.9%7 days
  4. 22.4%14 days
  5. 38.1%30 days
  6. 59.0%60 days
This job: posted 22 hours ago

DDN median: 56 days open

The posting

The role

DDN is looking for a senior engineer to select, build, and own an enterprise service management (ESM) platform that can support more than IT. This person will be the lead hands-on engineer for evaluation, proof of concept, implementation, and ongoing support, enhancement, and maintenance of the ESM platform. The role includes service catalog design, cross-department workflows, integrations, and AI-assisted employee support, working with process owners.

What you’ll do

Platform selection and implementation

- Translate requirements from IT, HR, Facilities, Legal, Finance, and Engineering into platform capabilities, evaluation criteria, proofs of concept, and practical implementation plans.

- Lead technical configuration and rollout of the selected ESM platform, including roles, access, data models, environments, release practices, and service integrations.

- Plan the transition from TeamDynamix, including service data, active requests, knowledge, workflows and reporting where migration is appropriate.

- Establish configuration standards, documentation, support processes and technical governance to avoid fragile customizations.

Catalog, workflow and AI engineering

- Build a clear employee service portal and catalog, with request forms, approvals, routing, SLAs, notifications and role-based access.

- Automate common requests and coordinate cross-team employee lifecycle workflows with HR, IAM, Endpoint Engineering and IT Service Operations.

- Engineer knowledge-driven self-service, virtual-agent interactions and approved workflow actions; measure accurate outcomes and safe handoff to support staff.

- Integrate identity, collaboration, asset/configuration data and business systems using supported APIs, connectors or secure custom integrations.

Operations and engineering leadership

- Own advanced platform troubleshooting, monitoring, release testing, security reviews and vendor escalations after go-live.

- Provide technical direction and design review for the India-based ESM Platform Engineer and other configuration contributors.

- Work with service owners on dashboard definitions, process improvements, and prioritization of platform changes.

What we’re looking for

- 7+ years in enterprise applications, ITSM/ESM engineering, or workflow automation, with at least 3+ years of hands-on experience configuring a major service management platform.

- Experience building service catalogs, workflows, approvals, permissions, SLAs, knowledge, and employee-facing service portals.

- Evidence of leading a platform implementation or substantial redesign through testing, migration, and production support.

- Experience working on leading ESM platforms such as ServiceNow, Freshservice, and Jira Service Management.

- Practical integration and automation skills with APIs, scripting, platform workflow tools, or comparable technologies.

- Understanding of ITSM practices and the need for confidentiality, role separation, and auditability in HR and Legal workflows.

- Ability to guide stakeholders toward maintainable solutions and mentor other engineers.

Helpful experience

- Experience comparing ESM/ITSM products or moving from one platform to another.

- Experience with HR, Facilities, or Legal service delivery in addition to IT.

- Experience with virtual agents, AI-assisted service, CMDB integration, or automated employee lifecycle workflows.

Initial priorities: Complete platform evaluation and proof of concept, launch the IT service foundation, then enable additional business functions and employee self-service in phases.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against DDN's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on DDN's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    DDN's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.