The posting
Company
Cox Automotive - USA
Job Family Group
Vehicle Operations
Job Profile
Account Operations Specialist II
Management Level
Individual Contributor
Flexible Work Option
No remote option; must work at a specified Cox location
Travel %
No
Work Shift
Day
Compensation
Hourly base pay rate is $20.10 - $30.10/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Job Description
Love cars? Love people? You might just love this job. We’re on the lookout for a Dealer Services Outside Specialist II to join our crew at Manheim, part of the Cox family of businesses.
This isn’t your average desk job. You’ll be monitoring and coordinating activities associated with the preparation and sale of customer vehicles throughout the auction process in ways that meet or exceed customer expectation and contribute to efficient sales operations.
Perks? You bet:
- Competitive pay
- Referral bonuses once you’re on board
- 30+ days of paid vacation and company holidays per year (from day 1)
- Great healthcare benefits from day 1
- 10 days of free child or senior care through Care.com
- Generous 401(k) with up to 8% company match
- Employee discounts on hundreds of items
- Great coworkers who love being part of a team
At Cox, we believe in being transparent – [click here for our benefits overview].
Here’s what you’ll be doing:
- Working outside in all weather conditions
- Monitoring vehicle preparation and sale process and communicating with lane, department managers, market sales team, and other coordinators to ensure each vehicle crosses the auction block on sale day and ensuring vehicles are re-run if necessary
- Providing direct communication to customers to ensure their expectations are met and service issues are resolved
- Educating dealers on all Manheim products and services
- Investigating, troubleshooting, and resolving customer problems and issues
- Serving as a liaison between customers, sales teams, and location personnel to reconcile problems and to maintain a high level of customer service
- Walking vehicles for/with account representative and making recommendations for reconditioning to increase vehicle value
- Reviewing vehicles in sales line-up, locating missing vehicles, and coordinating with customers and operations to ensure that vehicles are prepared for sale (i.e., approval for repairs, frame checks, mileage, and VIN check)
- Maintaining communication with vehicle check-in and lot operations to ensure all required processing is completed on dealer vehicles (i.e., recon, inspections, details, mech checks etc.)
- Following up as necessary with mechanical shop to determine repair ETAs
- Coordinating with lot operations and quadrant coordinators to ensure appropriate scanning and organization of account vehicles
- Reviewing vehicles in sale line up, locating missing vehicles, determining inoperable vehicle and communicating findings to inside Dealer Services team
Who You Are: Quick thinker, problem solver, relationship builder — and ready to make every auction day a success.
Minimum:
- A high school diploma or GED and 3 years of experience in a related field. The right candidate could also have a different combination of education and experience, such as a degree or certification or 5 years of experience in a related field.
- Strong communication and interpersonal skills.
- Computer skills, including ability use Internet and MS Office
- Ability to adapt to and work effectively within a constantly changing environment
- Excellent customer service and problem solving skills required
- The ability to perform at a high level and adapt within a fast-paced team environment.
- The ability to sit or stand for prolonged periods of time, perform repetitive tasks and lift up to 15 pounds.
- Vision requirements include being able to see close, far and in color, judge distances and adapt to changes in focus
Preferred:
- Automotive/technician knowledge preferred
Drug Testing
To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.
Benefits
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
About Us
Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
EOE, including disability/vets
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.
