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Open nowPosted 27 days ago

Casino Host, Southland Casino

Delaware North598 open roles

Where
West Memphis, Arkansas, United States
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Your applicationOpen nowCasino Host, Southland CasinoDelaware North · West Memphis, Arkansas, United States

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Delaware North's own form.

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. Delaware North postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 27 days ago

Delaware North median: 1 days open

The posting

Overview

Delaware North Gaming is searching for a Casino Host to join our team at Southland Casino in West Memphis, Arkansas. As a Casino Host, you will do more than provide great service on the casino floor. This role proactively manages and develops a portfolio of valued gaming guests through outbound calls, personalized outreach, trip and event bookings, relationship development, and consistent follow-up. Success means growing visitation, loyalty, and gaming revenue while delivering an exceptional guest experience.

If you have a sales mindset, take ownership of results, know how to turn relationships into long-term business, and have a passion for building lasting guest relationships while delivering exceptional service, apply today!

Additional Details

At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer:

  • Medical, dental, and vision insurance
  • 401(k) with up to 4% company match
  • Annual performance bonus based on level, as well as individual, company, and location performance
  • Paid vacation days and holidays
  • Paid parental bonding leave
  • Tuition and/or professional certification reimbursement
  • Generous friends-and-family discounts at many of our hotels and resorts

Unit Description

Southland Casino Hotel, owned and operated by Delaware North, features more than 2200 slot machines, live blackjack, craps, and roulette tables, simulcast wagering, and sportsbook. Our new hotel features 300 luxurious rooms and suites. Southland is located in West Memphis, Arkansas, only a short drive from downtown Memphis, Tennessee.

Responsibilities

  • Network with known players to identify and contact high value guests by phone, email, and in-person interactions
  • Establish and maintain relationships with assigned guests; keep players informed of events, activities, programs, and benefits as a VIP casino guest
  • Make outgoing phone calls to generate trips, book accommodations, special events, hotels, restaurant reservations, and other amenities
  • Create and manage special events including player parties, marketing promotions, and other activities to reward and recognize new and loyal existing players
  • Survey players to determine their needs and share feedback with leadership for continuous program improvement

Qualifications

  • At least two years' experience in a customer service or sales position is required
  • 1 year as a Casino Host or similar preferred
  • At least 21 years of age
  • No college degree required
  • Able to obtain and maintain a state gaming license
  • Knowledgeable about various games, their rules, and can speak to them comfortably

Physical Requirements

  • Ability to stand, walk, or sit for extended periods of time
  • Ability to lift at least 25 lbs
  • Must be able to work nights, weekends, and holidays
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