The posting
Overview
Delaware North Gaming is seeking a full-time Hotel Housekeeping Coordinator to join our team at Southland Casino in West Memphis, Arkansas. As a Hotel Housekeeping Coordinator you are responsible for overseeing the total cleanliness of all rooms.
Additional Details
We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:
- Weekly pay
- Training and development opportunities
- Employee discounts
- Flexible work schedules
Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, employee assistance program, and tuition and/or professional certification reimbursement.
Unit Description
Southland Casino Hotel, owned and operated by Delaware North, features more than 2200 slot machines, live blackjack, craps, and roulette tables, simulcast wagering, and sportsbook. Our new hotel features 300 luxurious rooms and suites. Southland is located in West Memphis, Arkansas, only a short drive from downtown Memphis, Tennessee.
Responsibilities
- Prepare “Hotel Housekeeping Opening” duties – assign work assignments to Housekeeping Team, guided by Hotel Housekeeping Leadership.
- Receive all incoming requests and respond accordingly
- Allocate room and task lists to team members
- Ensure keys, radios, devices and other company assets are issued and collected in line with security procedures
- Register lost and found, hand over and follow-up with Security department.
- Manage guest requests and enquiries immediately
- Ensure all relevant guest information is communicated to housekeeping team using appropriate tools and software
- Carry out administrative and IT duties
- Organize and control extra duties and special tasks
- Report all necessary maintenance daily and log all jobs
- Liaise with Front Desk and VIP Services Offices to ensure all information is communicated efficiently and promptly
- Ensure that communication has been clear and consistent to all shifts
- Control dry cleaning and guest laundry in and out of the department
- Update system regularly to give maximum room return to the hotel/s active inventory
- Handle emergencies if and when they occur in the department
- Keep notice boards updated at all times.
- Ensure all team members adhere to Health and Safety Regulations
- Carry out any other reasonable task set by the Hotel's Management
- Perform duties as a Room Attendant as assigned
- Perform duties as a Room Inspector as assigned
- Performs other duties as assigned.
Qualifications
- At least 1 year Housekeeping or admin experience
- Previous hotel experience preferred.
- High school diploma or GED preferred.
- At least one year working in hospitality industry preferred.
- Strong computer knowledge and skills, including email, spreadsheets, wordprocessing.
- Ability to prioritize and handle multiple tasks simultaneously.
- Ability to problem solve creatively and quickly.
- Ability to plan work for others, across different roles, to ensure team success
- Ability to work quickly and accurately under pressure.
- Ability to follow direction and instructions.
- Ability to make simple addition and subtraction calculations.
- Ability to provide excellent guest service
Physical Requirements
- Frequent walking and standing for the entire length of the shift.
- Frequent climbing of stairs.
- Frequent bending, stooping, reaching, kneeling, and carrying.
- Frequent use of ladder and step stool
- Use of hands to operate cleaning equipment and complete scrubbing/washing duties.
- Be able to lift up to 50 pounds.
- Be able to push or pull up to 120lbs
- Visual acuity is sufficient to inspect the cleanliness of rooms and surfaces
- Working conditions include being regularly exposed to fumes and toxic or caustic chemicals.
- Noise level may be moderate to loud.
