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About the Team
The Communications Associate UK&I plays an important role in helping Deliveroo protect and build our reputation. You will be joining the International Communications Team, where you will be working across communications, business, news, trade and owned channels, including working closely with our public policy and consumer comms team day-to-day.
We are looking for someone that has a passion for crafting and sharing interesting stories for our audiences, across a range of digital and earned media. You are driven, and look for novel ways to do communications, be it in news, trade or digital media,using owned channels to drive reputation and current affairs. You will be based in our London HQ office, where you will be required to work in the office three-days a week.
Reporting to the Head of Corporate Communications UK&I, you will:
- Play a vital role in managing our corporate press office, handling incoming media queries from the national print, broadcast and trade media and engaging directly with journalists on a wide range of complex issues and high-level stories.
- Own our corporate channels, developing the written and visual strategy for our owned channels (LinkedIn) to build our corporate reputation, and exploring new innovative channels and tactics to deliver this. Own and manage the content calendar and development for these channels, managing the asks and outputs from corporate teams across different geographies, to ensure a pipeline of strong high-quality content which supports Deliveroo’s corporate narrative and strategy, as well as leveraging our stories on Deliveroo’s Newsroom.
- Develop, and lead, our merchant communications strategy and outreach for the UK - working closely with the international lead to ensure alignment. Work with internal stakeholders to develop a proactive calendar of partner and product announcements, as well as building the profile of our exec team through interviews, speaking opps, features and non-traditional media opportunities to position us as a partner of choice for merchants in the UK.
- Lead on reporting, ensuring the work the communications team does is visible internally and measurement is consistent and accurate.
- Develop content for senior level internal stakeholders - from crisis comms messaging, through to briefing notes and external messaging (e.g. quotes, bylines etc.).
- Build strong relationships with key journalists and publications across our key sectors: business, trade, retail, grocery and restaurant.
- Provide counsel and guidance on corporate reputation to internal senior stakeholders and wider departments.
- Identify and land speaker, traditional and non-traditional media opportunities, as well as create high-quality briefing materials to support with media interviews and meetings, and all communications-related internal briefing documents.
- Support in managing an agency, and manage standalone projects with them.
- Build and share AI-powered comms assets and workflows for the team — prompt libraries, briefing templates, media monitoring and reporting automations — and actively upskill colleagues across markets in using them.
- Use AI tools to move faster and think bigger: drafting and stress-testing messaging, sharpening content for owned channels, analysing coverage and sentiment, and spotting story opportunities earlier.
About the Requirements:
A confident media handler who enjoys engaging directly with journalists and content creators, and can demonstrate strong press office and issues management experience, and confidence in communicating complex and sensitive issues to national media. Experienced in dealing with senior level execs directly, briefing and working with them on complex projects.
- Experience in corporate PR (in-house or agency), with work on relevant clients or businesses that are high profile and on the news agenda regularly.
- Strong understanding and experience of business, national and trade media - with a good network of journalists in hospitality, retail and grocery trade press, as well as experience in pitching and landing stories with national media.
- Demonstrable experience in leveraging owned channels, especially LinkedIn, for corporate reputation - and experience developing high quality and engaging content that can shift perception and drive awareness across multiple channels.
- A good understanding of the media and political landscape in the UK and Ireland with an excellent antenna for successful stories and a desire to work on issues which are at the top of the news agenda.
- A track-record of landing positive corporate coverage in the national, trade and social media and building successful integrated campaigns which have an impact.
- Someone who is passionate about corporate communications, a team player, and is keen to be a core part of a high-performing, driven team that delivers above its remit and supports each other's growth.
- Hands-on experience using AI tools in a comms context — content drafting, research, media analysis, reporting or visual asset creation — with a clear view of where they add value and where human judgement is non-negotiable.
- A genuine builder's instinct: you experiment with new tools, turn what works into repeatable assets others can use, and share them openly rather than keeping them to yourself.
Diversity, Equity and Inclusion
At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.
We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.
If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.
If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!
Beware of recruitment scams: DASH Brands will never ask you to pay money or share sensitive financial information during hiring — learn more about DASH Brands' legitimate recruiting process at careersatdoordash.com/recruitment-scam-awareness.
