The posting
Our Global Structure
Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.
Join us in our mission to transform the way people shop and eat, where impact, innovation and growth drive everything we do. Our People team are the architects of a great workplace where brilliant minds come together to do their best work. From discovering diverse talent and nurturing future leaders, to creating spaces that spark collaboration and crafting rewards that celebrate success—we’re passionate about building a culture where everyone can thrive.
We’re looking for a Senior HR Advisor to join our Manchester team. This is a hybrid role. You’ll help us deliver a fair, consistent and high-performing employee experience by leading complex employee relations, strengthening manager capability and using people insights to improve how we work across our Merchant organisation.
Get to know our People team—what drives us, how we work and what you can expect.
What You’ll Be Doing
You’ll be joining the UKI People team, primarily supporting our Merchant organisation. Employee relations sits at the heart of the role, alongside a broader focus on employee experience, operational excellence and continuous improvement.
Employee Relations and Case Management
- Manage a varied and complex end-to-end caseload across performance, probation, absence, grievances and disciplinaries.
- Provide clear, practical advice that balances employee experience, commercial needs, employment law and organisational risk.
- Build trusted relationships with managers, helping them address concerns early and confidently challenging where needed to achieve fair and consistent outcomes.
- Respond to sensitive employee and manager concerns with sound judgement, discretion and professionalism, ensuring issues are resolved or escalated appropriately.
- Maintain accurate and timely case documentation, delivering a consistently high standard of support across competing priorities.
Employee Experience and Engagement
- Partner with managers, leaders, and People colleagues to create an environment where employees feel heard, valued and supported.
- Use employee feedback, case themes and engagement insights to identify emerging concerns and opportunities to improve the employee experience.
- Support feedback channels and targeted engagement activity, ensuring themes are followed through and actions are clearly communicated.
- Coach managers on the behaviours and everyday practices that influence engagement, performance and retention.
Root-Cause Analysis and Process Improvement
- Use case data, employee feedback and people trends to identify hotspots and underlying factors, such as onboarding, management capability or gaps in existing processes.
- Turn insights into practical interventions that reduce avoidable cases and improve employee and manager experiences.
- Recommend continuous improvements to People policies, guidance and processes, helping us deliver support with greater consistency and efficiency.
- Identify recurring employee or manager questions and improve the guidance, tools and self-service resources available to them.
Manager Capability and Coaching
- Coach and upskill managers through sensitive people matters, helping them build the confidence and judgement to handle issues effectively.
- Deliver practical sessions on employee relations policies, UK employment legislation and effective people management.
- Guide managers towards the right People tools and resources, encouraging greater self-sufficiency while remaining available for complex or higher-risk situations.
- Communicate complex processes and decisions clearly to a range of audiences, adapting your approach to the situation and the people involved.
People Partnering and Strategic Support
- Partner with leaders across our Merchant organisation, building a strong understanding of their teams, priorities and people challenges.
- Support core People processes, including performance calibrations, engagement activity and organisational change.
- Use data and people insights to support leadership discussions and inform practical, evidence-based decisions.
- Contribute to targeted UKI People projects and work collaboratively across the wider People team to deliver meaningful improvements.
What You’ll Need to Thrive
Essential
- Significant experience managing complex end-to-end employee relations cases within a fast-paced environment, backed by up-to-date knowledge of UK employment law.
- Strong advisory and coaching capability, with a proven ability to constructively challenge managers and balance commercial risk with employee experience.
- Sound judgement and the confidence to navigate sensitive or ambiguous situations with limited direction.
- An analytical mindset, with experience using case data, employee feedback and people trends to identify root causes and deliver proactive HR solutions.
- Strong organisational skills and attention to detail, including the ability to maintain accurate documentation, meet deadlines and deliver consistently across multiple priorities.
- Excellent written and verbal communication skills, with the ability to explain complex or sensitive information clearly to a range of audiences.
- A high level of discretion and professionalism when handling confidential employee information.
- A collaborative and adaptable approach, with experience building trusted partnerships across teams and influencing without direct authority.
- Confidence using HR systems and digital tools to manage work, identify insights and improve the employee and manager experience.
Nice to Have
- Experience supporting commercial, operational or technology-led business units.
- Broader exposure to, or an interest in, HR Business Partnering and organisational design.
- Experience supporting employee listening, engagement or retention initiatives.
- Experience improving HR guidance, self-service tools or digital processes to increase adoption and make support easier to access.
- Familiarity with people analytics or AI-enabled tools and an interest in how emerging technology can improve HR decision-making and operational efficiency.
Why Join Us?
At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving.
We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here, you can expect to:
- 🔧 Make a visible impact every day Your work directly improves experiences for customers, partners and riders.
- 🌱 Learn fast in an entrepreneurial environment Work close to the market with autonomy, pace and real responsibility.
- 🧠 Build a career, not just a role Stretch yourself, develop new skills and grow as the business evolves.
- 🌎 Deliver together in an inclusive culture Join collaborative, values-driven teams that support you to do your best work.
We aim to create a fair process that lets your skills shine. Our interview process typically includes three to four stages. You can find out more about how we hire here.
Our Global Structure
Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale and ambition. Depending on your role, you may collaborate with teammates, systems and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.
Diversity, Equity and Inclusion
At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.
We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.
If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.
If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!
Beware of recruitment scams: DASH Brands will never ask you to pay money or share sensitive financial information during hiring — learn more about DASH Brands' legitimate recruiting process at careersatdoordash.com/recruitment-scam-awareness.
