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Open nowPosted 11 days ago

Senior Learning and Development Officer (m/f)

Deloitte General Services S.A R.L.

Where
Luxembourg
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Your applicationOpen nowSenior Learning and Development Officer (m/f)Deloitte General Services S.A R.L. · Luxembourg

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The clock on this job

Early applications get read.

13.4% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.2%1 day
  2. 4.6%3 days
  3. 13.4%7 days
  4. 21.6%14 days
  5. 36.2%30 days
  6. 59.0%60 days
This job: posted 11 days ago

The posting

Job Title: Senior Learning and Development Officer Company: Deloitte General Services Job Function: Internal Functions Level of Experience: Experienced Contract Type: Open-term Req ID: 14248 Job Description: Your future teamOur HR department follows our people's journey with Deloitte ensuring a fluent intake, implementing tailored and challenging career development methods as well as guaranteeing efficient HR administration practices to maintain a diversified and motivated workforce.We are currently looking for a Senior Learning and Development Officer to join our Learning Team, act as a trusted Business Partner for one of our Service Lines, and ensure the reliable and compliant delivery of learning operations. Your advantages of being one of us• Career Growth, Your Way: Access tailor-made training programs and career development opportunities, ensuring a clear progression path at your own pace.• Inclusive, Flexible Culture: Enjoy a supportive environment where your voice is heard, with flexible working hours for seamless integration of work and life.• Wellness and Team Spirit: Participate in wellness initiatives and team-building activities that keep your mind and body thriving.• Build Your Network: Gain access to an exclusive alumni network and attend industry events to connect and grow your professional circle.• Contribute to an organization driven by strong values – integrity, accountability, inclusion, and sustainable impact – serving clients and the community. Your contribution to our success• Own and coordinate end-to-end learning operations, including annual and ad hoc calendars, session planning, invitations and reminders, registrations, waitlists, attendance records, and accurate completion tracking.• Act as a trusted Learning Business Partner for the assigned Service Line, translating business and regulatory requirements into practical learning plans and advising stakeholders on priorities, delivery options, and risks.• Oversee and continuously improve the LMS and learning catalogue, ensuring accurate course and session set-up, learner enrolment, certification records, reporting, access support, and a high-quality learner experience.• Lead the operational delivery of virtual, classroom, and digital learning, coordinating internal teams, facilitators, and vendors while monitoring quality, timelines, budgets, and service standards.• Manage learning components of onboarding, ensuring new joiners are enrolled in the correct pathways, progress is monitored, records are complete, and issues are resolved promptly.• Take ownership of compliance learning processes, including population validation, assignments, due dates, reminders, exceptions, escalations, evidence retention, and audit-ready reporting, while remaining up to date with applicable policies and process changes.• Apply robust quality controls to learning data and communications, identifying discrepancies, resolving root causes, and ensuring information is precise, complete, and delivered on time.• Use data and stakeholder feedback to provide clear management insights, anticipate delivery or compliance risks, and recommend process and learner-experience improvements.• Evaluate and introduce relevant learning technologies and practices, including AI-enabled solutions, while considering governance, data protection, accessibility, and operational sustainability.• Coordinate the Firm-wide Induction programme and similar Firm-wide milestones, ensuring seamless planning, stakeholder alignment, communication, delivery, and follow-up.• Manage the billing process for external training vendors and Firm-wide milestone events, ensuring accurate invoice validation, timely approvals, cost tracking, and coordination with relevant stakeholders. Your skills • At least 4–5 years' relevant experience in Learning and Development, HR operations, compliance learning, or a comparable coordination role, with demonstrated ownership of complex processes and stakeholder relationships.• Exceptional precision and attention to detail, with a disciplined approach to quality assurance, record keeping, reconciliations, and follow-through.• Strong working knowledge of compliance learning processes, including assignment rules, deadlines, exceptions, escalation pathways, evidence requirements, controls, and audit readiness; able to stay current as policies and procedures evolve.• Proven ability to manage multiple priorities, calendars, dependencies, and deadlines independently, while anticipating risks and escalating issues with sound judgement.• Confident communicator and trusted partner, able to advise, challenge constructively, and influence stakeholders at different levels while maintaining a strong service mindset.• Advanced spreadsheet and reporting skills, including filters, lookups, pivot tables, data validation, and the ability to analyse and present accurate management information.• Hands-on experience with LMS platforms and virtual learning tools such as Microsoft Teams or Zoom; able to troubleshoot issues and improve system-supported processes.• Strong understanding of confidentiality, data privacy, access controls, and the responsible handling of sensitive learner and employee information.• Awareness of modern learning practices and technologies, including digital learning, micro-learning, automation, and AI, combined with a practical continuous-improvement mindset.• Resilient and solutions-oriented, with the ability to navigate complexity and ambiguity without compromising accuracy, control, or service quality.• Fluent in English; French is an advantage. Interested? Please submit your resume in EnglishGet to know more about Deloitte; LinkedIn page (#DeloitteLU), Instagram page, YouTube page or website.With more than 2,600 employees and 98 nationalities, Deloitte Luxembourg is one of the Grand Duchy's largest, strongest and oldest professional services firms. For 75 years, our talented teams have been serving clients in various industries delivering high added-value offerings to national and international clients in audit and assurance, consulting, financial advisory, risk advisory, tax, and related services. Deloitte Luxembourg is part of the global Deloitte network.

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