The posting
Job Description
This position is responsible for the supervision of approximately 15 - 20 crew members, proper execution of the restaurant operations on their assigned shift, providing guests with a great dining experience and upholding service and quality standards. Along with other peer Restaurant Managers and/or Hourly Supervisors, Restaurant Managers will support the General Manager who has total accountability for the success of the restaurant. Restaurant Managers will be required to work day and night shifts, weekends, and holidays as the schedules are rotated. Additional responsibilities include focus on employee selection and retention, continuous operational improvement, understanding profit and loss statements, operating plans, and costs. Restaurant Managers must have a strong commitment to guest satisfaction and exhibit Denny’s Core Values when interacting with others.
Essential Functions (Duties and Responsibilities)
- Represents Denny’s Vision, Mission and Core Values.
- Prepares and interprets financial and operational reports and schedules, analyzes data and develops solutions to ensure operating goals are achieved.
- Assists the General Manager by overseeing assigned shifts and monitors brand standards execution and adherence by directing hourly staff to achieve guest service standards in a clean and pleasant environment.
- Assists in the achievement of controllable profit goals by monitoring controls and taking corrective action to achieve the desired result.
- Develops and coaches hourly employees on brand standards, corporate policies and procedures, and other guest focused programs/activities to meet or exceed guest service standards.
- Works with the General Manager to attract, hire, onboard and retain the best hourly talent to meet staffing requirements and guest service standards.
- Brings employee relations issues, deviations from brand standards, and other guest issues to the attention of the General Manager; recommends corrections; and participates in their execution as required.
- Works with the General Manager to develop hourly employees through corporate training programs, individual development plans, and system assignments.
- Develops relationships with civic, business, school, and professional organizations to establish good community relations and increase guest counts.
- Monitors that proper security procedures are in place to protect employees, guests and company assets.
- Enforces sanitary practices for food handling, general cleanliness and maintenance of kitchen, dining areas and restrooms.
- Works to create and maintain an enjoyable and respectful environment for our guests and employees.
- Maintains compliance with all Denny’s employment policies and Brand Standards to include all state, local and federal regulations.
- Follows management cash handling, inventory and other operational procedures as outlined in Denny’s Brand Standards.
- Other duties as assigned.
Education and Experience Requirements
- Associate’s or Bachelor’s degree preferred or equivalent combination of education and experience.
- 2 years of experience in restaurant, hospitality or retail management, additional operations and/or leadership experience strongly preferred.
- Food Safety Manager certification required.
Required Knowledge and Skills
- Strong organizational skills with excellent oral and written communication skills and the ability to communicate with all levels of the organization.
- Ability to communicate effectively, both orally and in writing, in the English language.
- Possesses basic math skills (add, subtract, multiply, divide).
- Places a value on diversity and shows respect for others.
- Proven ability to problem solve and handle high stress situations.
- Ability to interpret financial statements and understand contributing factors.
- Must be able to perform job duties of every position.
- Must be prepared to multitask in accordance with the demands of the business.
- Ability to identify and anticipate opportunities and implement corrective action steps.
- Ability to work weekends, holidays, and evenings.
- Periodic travel to include occasional overnight travel and airline travel when applicable.
- Must have reliable transportation.
Physical Requirements
- Must be able to lift a tray weighing up to 25 lbs.
- Must be able to lift and carry supplies and equipment weighing up to 60 lbs and place items on high and low shelves in office, store rooms, service areas, walk-in coolers and freezers.
- Must be able to bend, stoop, reach, lift and grasp.
- Must be able to hear well in a loud environment to respond to employee and guest needs.
- Must meet any state, county or municipal regulation pertaining to health risk concerns about food handling.
- Must be able to operate point-of-sale system and differentiate between monetary denominations.
- Must be able to work with all Denny’s menu products.
- Must be able to work around potentially hazardous chemicals.
- Must have sufficient mobility to move and operate in confined work area.
- Must work inside and outside.
- Must be able to observe staff and all aspects of restaurant operations.
- Must be able to stand and walk during an 8 to 10 hour shift; occasional shifts in excess of 10 hours may be required due to the demands of the business.
- Must be able to tolerate extreme temperature changes in kitchen and freezer areas.
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FLSA EXEMPTION WORKSHEET
Job Code: 20MGR
Job Title: Restaurant Manager
The employee must meet all of the requirements of one of the exemption tests as outlined below to be eligible for exemption under the FLSA. (Employees earning more than $100,000 in total annual compensation are only required to customarily and regularly perform one of the exempt duties of the Administrative, Executive, or Professional tests.) In all cases, the employee must be paid at least $455 per week on a salaried basis (or $27.63/hr for Computer Professionals) in order to qualify for the exemption.
Please indicate the exemption test that applies to this job if the job requirements satisfy all of the criteria.
☐ Administrative Exemption
Primary duty of performing office or non-manual work directly related to the management or general business operations of the employer or the employer’s customers
Exercises discretion and independent judgment with respect to matters of significance
☐ Executive Exemption
Primary duty of managing the enterprise or a recognized department of subdivision
Customarily and regularly directs the work of two or more full-time employees (or their equivalent)
Has the authority to hire or fire other employees (or whose recommendations as to the hiring, firing, advancement, promotion, or any other change of status of other employees are given particular weight)
X ☐ Learned Professional Exemption
Primary duty of the performance of work requiring advanced knowledge, defined as work, which is predominantly intellectual in character and includes work requiring the consistent exercise of discretion and judgment
Advanced knowledge must be in a field of science or learning
Advance knowledge must be customarily acquired by a prolonged course of specialized intellectual instruction
☐ Computer Professional Exemption
Employed as a computer systems analyst, computer programmer, software engineer, or other similarly skilled worker in the computer field performing the following duties:
Application of systems analysis techniques and procedures, including consulting with users to determine hardware, software, or system functional applications, OR
Design, development, documentation, analysis creation, testing, or modification of computer systems or programs, including prototypes, based on and related to user or system design specifications, OR
Design, documentation, testing, creation, or modification of computer programs related to machine operating systems, OR
A combination of duties described in (A), (B), (C), the performance of which requires the same level of skills
☐ Creative Professional Exemption
Primary duty of the performance of work requiring invention, imagination, originality or talent in a recognized field of artistic endeavor
Based on a review performed on 7/28/2016 by Rebecca Hammett, this job is being classified as exempt from the overtime provisions of the Fair Labor Standards Act. Please describe rationale below:
The typical pay range for this role is:
Minimum:$16.78 - Maximum:$23.08
Please note that this range represents the pay range for all positions in the job grade within which the position falls. This job posting is not a promise of any specific pay for any specific employee as the actual pay will take into account a range of factors, including location and experience.
Denny's, Inc. is committed to providing equal employment opportunity for all persons regardless of age, race, creed, color, national origin, citizenship status, religion, sex, sexual orientation, gender identity, disability, genetic information, military or veteran's status, criminal background, or any other characteristic protected by Federal, State, or local law.
Applicants requiring reasonable accommodation for any part of the application process should contact 864-597-8000. PLEASE DO NOT CONTACT THIS NUMBER TO CHECK THE STATUS OF YOUR APPLICATION.
Denny’s, Inc. participates in E-Verify. We will provide the Social Security Administration, and if necessary, the Department of Homeland Security, with information from each new employee’s Form I-9 to confirm work authorization. For more information on E-Verify, please contact the DHS at 888-897-7781 or dhs.gov/e-verify. Please note that we do not use this information to pre-screen job applicants.
