The posting
Company Description
WHO ARE WE?
Dexterra Group is a fast-growing, financially strong, publicly listed company (TSX:DXT). We have a far-reaching presence across North America with hundreds of full-time and part-time opportunities available at any given time. We strive to provide our employees with more than just a job—we offer meaningful opportunities in a culture that promotes stability, diversity and inclusion, camaraderie, employee recognition, work-life balance, and doing what you love.
For over 75 years, the companies that began independently and now form Dexterra Group have been dedicated to serving North American clients by creating and managing built environments that play a vital role in our economy and local communities. That's something we're truly proud of: Work That Matters, People Who Care.
Job Description
As the Event Services Coordinator, you will play a key role in coordinating event-related service activities before, during, and after events. You will work closely with venue operations, event organizers, supervisors, and service teams to ensure event spaces are clean, safe, fully staffed, and ready for guests.
You will support a variety of events, including conferences, trade shows, concerts, sporting events, banquets, galas, and special events.
Key Responsibilities
- Review event schedules, floor plans, attendance projections, room sets, timelines, and operational requirements.
- Coordinate staffing requirements based on event size, attendance, timing, venue requirements, and event complexity.
- Prepare staffing schedules and deployment plans in partnership with the Site Director and Operations Supervisor.
- Coordinate labour resources and supplemental staffing for peak periods, rapid turnovers, and concurrent events.
- Participate in event planning meetings, operational briefings, and post-event debriefs.
- Act as a key operational contact for venue representatives regarding cleaning and event service requirements.
- Coordinate with security, food services, maintenance, event operations, and third-party service providers.
- Conduct pre-event inspections to ensure spaces are clean, safe, and event-ready.
- Monitor service quality throughout events and coordinate corrective action when required.
- Track service requests, labour utilization, operational issues, and event-related activities.
- Prepare post-event reports, service summaries, labour notes, and recommendations for improvement.
- Track and verify client billables related to event services.
- Support KPI reporting, audits, incident reporting, and operational documentation.
- Promote compliance with company, client, venue, and health and safety requirements.
- Support environmentally responsible practices, including waste diversion and safe chemical handling.
- Escalate operational concerns and service issues to management as required.
Qualifications
- Diploma or degree in Event Management, Hospitality, Business Administration, Facilities Management, or a related discipline is preferred.
- Minimum 3 years of experience in event operations, venue services, hospitality, facilities management, commercial cleaning, or a similar environment.
- Experience coordinating teams, schedules, resources, or operations in a fast-paced environment.
- Experience working in a convention centre, arena, stadium, hospitality, or other large-scale public assembly environment is an asset.
- Strong organizational and time management skills with the ability to manage multiple priorities simultaneously.
- Excellent communication and interpersonal skills.
- Strong problem-solving and decision-making abilities.
- Proficiency with Microsoft Office and scheduling or operational reporting systems.
- Strong attention to detail and a customer-service mindset.
- Ability to work flexible hours, including evenings, weekends, overnight shifts, and holidays based on event schedules
Additional Information
WHAT’S IN IT FOR YOU?
- Employee Referral Program
- Fully covered supplemental medical and dental care benefits.
- While other companies are downsizing, we are growing!
- Be number one from day one by joining an industry leader.
Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Disability-related accommodations during the hiring selection process are available upon request.
Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Special needs accommodation is available at all stages of the application process upon request.
