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Open nowPosted 9 days ago

Team Lead, HR Service Centre

Dexterra363 open roles

Where
Mississauga, ON, Canada, Remote
Work mode
Remote
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Your applicationOpen nowTeam Lead, HR Service CentreDexterra · Mississauga, ON, Canada, Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Dexterra's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

8.2% of postings close within 7 days. Measured by our own scanner across the market. Dexterra postings stay open a median of 6 days.

Share of postings closed within
  1. 1.9%1 day
  2. 3.8%3 days
  3. 8.2%7 days
  4. 15.2%14 days
  5. 34.1%30 days
This job: posted 9 days ago

Dexterra median: 6 days open

The posting

Company Description

WHO ARE WE?

Dexterra Group (TSX: DXT) is a leading provider of support services and infrastructure support solutions across Canada and the United States. Through our diverse businesses, we deliver facilities management, food services, remote workforce accommodations, forestry services, and other operational solutions that help organizations operate safely, efficiently, and sustainably.

For more than 80 years, Dexterra has supported clients across a wide range of industries and environments, from commercial and institutional facilities to remote worksites and natural resource operations. We are committed to delivering exceptional service while creating meaningful opportunities for our people, clients, and communities.

Work That Matters, People Who Care.

Job Description

WHAT'S THE ROLE?

A working Team Lead role for someone who can coach and support others while remaining actively involved in day-to-day HR service delivery.

We're hiring an HR Service Centre Team Lead to help deliver exceptional HR support for our operations across Canada and the United States.

WHAT YOU'LL DO

This is a hands-on role that combines individual contribution with day-to-day team leadership. You’ll manage your own HR service responsibilities while coaching and supporting a team of HR Service Centre Coordinators. You’ll help the team prioritize work, resolve more complex inquiries, maintain service standards, and deliver a positive employee experience.

  • Provide day-to-day HR support to an assigned client group, including employee inquiries, transactions, case management, data updates, and documentation.
  • Coach, mentor, and provide practical guidance to HR Service Centre Coordinators.
  • Help prioritize work, coordinate team coverage, and maintain consistent service delivery.
  • Serve as the first point of escalation for complex or non-standard inquiries.
  • Support onboarding and training for new team members and reinforce standard processes and service expectations.
  • Complete quality checks, identify recurring issues, and recommend practical improvements.
  • Maintain procedures, templates, checklists, and knowledge resources.
  • Work with HR, Payroll, IT, and business stakeholders to resolve issues and support process or system changes.

Qualifications

WHO WE'RE LOOKING FOR

  • A Great Attitude!
  • 3–5 years of HR experience in HR Operations, HR Shared Services, Employee Services, or a similar HR support environment.
  • Experience as a Team Lead, Senior Coordinator, or in another role providing day-to-day coaching and support to a team.
  • Strong customer service skills and a practical, people-focused approach.
  • Excellent organization, attention to detail, and follow-through.
  • Sound judgement and a high degree of professionalism, discretion, and confidentiality.
  • Strong communication and problem-solving skills, with the confidence to address issues constructively.
  • Ability to balance individual responsibilities, shifting priorities, and team support in a fast-paced environment.
  • Experience working with HR systems, case-management tools, and employee data.
  • Bonus points if you're bilingual in English and French!

Additional Information

WHAT’S IN IT FOR YOU?

  • Be part of a growing organization with a strong focus on innovation and operational excellence.
  • Award winning safety culture.
  • Competitive compensation and benefits package including 401k, medical, dental, vision, paid time off.
  • Fully Remote work model (with occassional trips to the office).
  • Supportive team environment with room to grow together.
  • Certified as a Great Place to Work 2025-2026!
  • Be part of an industry that's more important than ever!

Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Accommodation is available upon request at all stages of the selection process.

We thank all applicants for their interest and will contact those candidates selected for interview.

Note, we are not accepting candidates from recruitment agencies.

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  1. A CV for this posting

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  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Dexterra's form

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  4. Every reply, sorted

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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  • Who got the interview, and who heard nothing

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