The posting
For administrative support for our multispecialty medical practice, we are looking for a virtual assistant who is extremely well-organised and meticulous. The ideal applicant will be in charge of scheduling patient appointments, responding to questions, and performing other administrative duties
Responsibilities
- Patient Scheduling: Manage patient appointments across multiple specialties (primary care, weight loss, OB/GYN, neurology, podiatry, cardiology, pediatrics).
- Patient Communication: Answer incoming calls, emails, and texts from patients.
- Patient Intake: Collect patient information and prepare for telemedicine appointments.
- Insurance Verification: Utilize Navinet and Availity to verify patient insurance eligibility and benefits.
- Prior Authorization: Assist in prior authorizations for medical procedures and treatments through CoverMyMeds.
- Payment Assistance: Lead patients to process copays and insurance payments.
- Data Entry: Maintain accurate and up-to-date patient records in the Athena electronic health record system.
Qualifications
- Strong organizational and time management skills.
- Strong and excellent customer service skills.
- Excellent verbal and written communication skills.
- Proficiency in using medical practice management software (Athena) - nice to have
- Experience with insurance verification and prior authorization processes. - nice to have
- Ability to multitask and prioritize tasks.
- Proficiency in Spanish and/or English.
Applications/Software
- Athena
- Klara
- Availity
- Navinet
- Covermymeds
- Phone System: RingCentral
Client Industry: Health, Wellness and Fitness



