The posting
KEY RESPONSIBILITIES OF JOB The Inside Sales Representatives key responsibilities are outlined below: - Dealer and sales team support in a timely manner concentrating on questions concerning availability, pricing, shipping, and invoicing issues. - Dealer and sales team communication through phone, email, Teams, CRM etc. - All phases of sales order processing and management via CRM Salesforce and SAP business systems - Approve, process and manage dealer orders in CRM and SAP systems. - Submit and secure credit approval for orders/shipments. - Schedule product assembly as required. - Configure, schedule and confirm shipment of products (approved transport or CPU). - Provide documentation of shipments as required. - Management, processing and shipment of backorders. - Manage and correct shipping discrepancies and invoicing. - Coordinate, manage and support as needed for other events and activities (invoicing, transportation, documentation, communication, etc.) such as but not limited to:
-Dealer closeouts - Corporate events and activities (trade shows, dealer meetings, open houses, photo shoots, etc.) - Coordinate return authorizations and approvals per company policies and procedures. - Dealer credit memos - Build and maintain relationships and strong communication with internal staff, outside vendors and dealers. - Assist dealers with training and order entry using CRM Salesforce - Attend and support various corporate events including but not limited to trade shows, open houses, dealer meetings, community engagement, etc. This may at times require some overnight travel.
Organizational Relationship: This position will have to work closely with the dealer organization, sales operations, product support department, all warehousing facilities, accounting/finance department, purchasing department, IT department, Territory Sales Managers, freight companies, and outside financing companies.
EDUCATIONAL AND PHYSICAL REQUIREMENTS - Minimum High School Diploma or equivalent. - Associates degree or higher preferred and/or two plus years of customer service preferred. - Detail oriented with an ability to multi-task and manage heavy workloads. - Excellent oral and written communication skills (phone, written, email) - Proficiency with CRM Salesforce, SAP and MS Applications such as Word, Outlook and Excel. - Strong teamwork skills are a must.



