The posting
Job Overview: The Warehouse Supervisor is responsible for overseeing day-to-day warehouse operations, ensuring high productivity and stringent quality control. This role involves supervising staff, monitoring workflows, ensuring compliance with safety protocols, and meeting client-specific KPIs related to productivity, order accuracy, and service quality.
Key Responsibilities: Team Management: o Supervise, train, and assign tasks to warehouse personnel, ensuring the efficient use of labor resources. o Provide regular feedback to staff to ensure productivity targets are met and quality standards are upheld. o Foster a positive work environment that promotes teamwork and employee engagement. o Ensure team compliance with safety protocols and operational procedures. Operational Oversight: o Oversee daily order picking, packing, shipping, receiving, and storage processes to meet operational efficiency and accuracy goals. o Supervise workflows to ensure minimal downtime and bottlenecks while adhering to established timelines. o Ensure compliance with client-specific requirements and service level agreements (SLAs). Inventory & Quality Assurance Supervision: o Supervise inventory control processes, including cycle counting and stock reconciliation, to maintain inventory accuracy. o Ensure the proper handling, storage, and shipment of goods to avoid damage and meet client specifications. o Implement routine inspections of outbound orders to ensure packaging quality and accuracy. Productivity Supervision: o Monitor staff performance to ensure productivity goals are met, such as orders picked and packed per hour. o Provide hands-on supervision to adjust workloads and reallocate staff as necessary to meet fluctuating demand. o Use data from Warehouse Management Systems (WMS) to track performance and report on individual and team productivity levels. o Suggest workflow improvements to the Warehouse Manager for enhancing overall operational efficiency. Quality Assurance Supervision:
o Supervise adherence to Standard Operating Procedures (SOPs) to ensure quality standards are consistently met. o Oversee regular quality checks on orders to confirm they meet client specifications, ensuring minimal errors or returns. o Report any quality issues, discrepancies, or deviations from standards to the Warehouse Manager and assist in implementing corrective actions. o Train staff on proper quality control measures, ensuring they are aware of client-specific requirements and handling instructions. Client Service & Communication: o Act as a point of contact for internal departments regarding client-specific requirements, ensuring clear communication of instructions to the warehouse team. o Collaborate with the client services team to handle special requests or address issues related to quality or order timeliness. o Resolve any operational issues that could impact service quality, escalating more complex concerns to the Warehouse Manager. Compliance & Safety: o Supervise daily operations to ensure compliance with safety regulations and company policies. o Conduct regular safety briefings and ensure that all staff follow safety protocols. o Report any safety incidents or near misses and work with the Warehouse Manager to address hazards and improve workplace safety. Reporting & Analysis: o Provide daily and weekly performance reports on productivity, order accuracy, and quality assurance to the Warehouse Manager. o Participate in team meetings to provide feedback on operational performance and suggest improvements. o Assist the Warehouse Manager in reviewing performance against KPIs and implementing corrective actions when needed.
Skills and Qualifications: - Proven experience in a warehouse supervisory role, preferably within a 3PL or logistics environment. - Strong ability to supervise productivity and quality control measures while ensuring compliance with client requirements. - Familiarity with Warehouse Management Systems (WMS) and basic IT skills for tracking inventory and performance metrics. - Excellent organizational, multitasking, and leadership skills. - Strong verbal and written communication skills. - Ability to work in a fast-paced environment and manage workflow interruptions. - English & Korean fluency required - Spanish fluency preferred
Work Conditions and Benefits: - Hours: M-F, 8AM-6PM - Health, Dental, Vision Insurance 100% coverage for you and family - Generous PTO - 401(K) with Company Match - Free Daily Lunch Catering - Continuous Education plan available - Certification Recognition Program - Fitness Center Membership Subsidy Program



