The posting
Job Summary
Oversee daily restaurant operations to deliver efficient service and excellent customer experiences. Lead front-of-house staff, manage resources, and ensure compliance with quality, hygiene, and company standards.
Responsibilities
- Oversee daily restaurant operations to maintain smooth and efficient service delivery
- Lead, supervise, and manage front-of-house staff to achieve high team performance and service quality
- Ensure customer service excellence by maintaining food quality and enhancing the dining experience
- Handle customer feedback, enquiries, and complaints professionally to resolve issues and improve satisfaction
- Manage staff scheduling, attendance tracking, and manpower allocation to optimize operational efficiency
- Monitor sales performance, control operational expenses, and drive overall restaurant profitability
- Ensure accurate cash handling, POS system operations, and prepare daily sales reports
- Monitor inventory levels, track stock usage, and manage operating supplies to prevent shortages
- Maintain restaurant cleanliness, uphold service standards, and ensure compliance with food hygiene regulations
- Recruit, train, and develop staff to build a skilled and motivated team
- Coordinate communication between front-of-house and kitchen teams to ensure seamless operations
- Implement and enforce company policies, procedures, and operational standards consistently



